Healthcare/Patient Outreach Certified Medical Assistant

Job Details Job Title: Healthcare/Patient Outreach Medical Assistant Schedule Hours: Monday - Friday 8:00am - 5:00pm Department: HealthSync Location: 2150 Via Bella Blvd Land O Lakes FL After 90 days, position will become eligible to work fully remote Position Summary We are seeking an experienced and patient-centered Patient Outreach Medical Assistant to support our Primary Care teams by connecting with FMCOH patients recently discharged from the hospital. This role plays a critical part in ensuring safe transitions of care, preventing readmissions, and strengthening continuity with our Primary Care physicians. You will review discharge information, reconcile medications, and schedule timely follow-up appointments across 16 Primary Care offices. This position is ideal for an MA who enjoys patient interaction, is confident reviewing medications, and thrives in a structured outreach/call‑center-style workflow. Qualifications MUST HAVE 2-3 YEARS EXPERIENCE AS A CERTIFIED MEDICAL ASSISTANT Essential Functions Conduct outbound calls to FMCOH patients recently discharged from the hospital. Review discharge instructions and perform medication review/reconciliation with the patient. Educate patients on the importance of timely follow-up with their Primary Care provider. Schedule follow-up appointments across multiple FMCOH Primary Care offices. Track call volume, outreach attempts, and patient outcomes in the EMR. Communicate with Primary Care offices regarding patient needs, scheduling barriers, or clinical concerns. Maintain a warm, supportive, and professional phone presence throughout all interactions. Follow established workflows to ensure consistent, high-quality transitional care. Comfortable with high-volume outbound calling and patient engagement. Confident reviewing medications and discussing discharge instructions with patients. Strong communication skills — clear, friendly, and patient-focused. Organized and able to manage outreach lists across multiple offices. Enjoys working independently while staying connected to a larger care team. Professional, compassionate, and committed to improving patient outcomes. Education/Training High school graduate or equivalent. Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Certified Medical Assistant in a patient care setting) required. Licensure/Certification Maintains current BLS Healthcare Provider Certification Maintains current certification or registration by one of the following agencies Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA) Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) Clinical Medical Assistant Certification (CMAC) by AMCA National Certified Medical Assistant (NCMA) by NCCT Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by NAHP Registered Medical Assistant (RMA) by AMT, ARMA, or AAH Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here. #J-18808-Ljbffr