Restaurant Manager

Job Description

Job Description

DUNKIN’ DONUTS RESTAURANT MANAGERS – FULL-TIME positions available.

The Restaurant Manager will focus on motivating our teams, driving sales, controlling costs and maintaining our high standards. The General Manager is responsible for leading our teams to consistently exceed guest expectations. The General Manager will inspire his/her team and create an atmosphere that represents our company’s core values and provides a great work place for our employees.

Essential Functions:

• Maintains fast, accurate service and positive guest relations
• Ensures products are consistent with brand quality standards
• Ensures food quality and 100% customer satisfaction
• Assists Multi-Unit Manager with profit and loss management by following cash control/security procedures, maintaining
inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Responsible for the growth and development of Assistant Managers, Shift Leaders and Crew Members
• Assists Multi-Unit Manager in recruiting, interviewing, training, motivation, evaluation and termination of team members
• Administers and adheres to all company policies
• Provides information to Multi-Unit Manager that can lead to a more efficient process
• Responds to inquiries from all customers and employees
• Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services
• Plans and implements work schedules

Qualifications, Experience and Education:

• 2 years of restaurant management experience
• Strong operational skills in a customer service environment
• Strong customer service skills required
• Strong interpersonal and conflict resolution skills required
• Ability to communicate effectively both orally and in writing
• Basic business math and accounting skills required
• Basic computer skills preferred
• Knowledge of food and labor cost
• Enjoys working with people
• Ability to create a fun environment for customers and staff
• Self-motivated and highly energetic
• Ability to handle confidential and sensitive information
• Serv-Safe certification required

Requirements:

• Must be 18 years of age or older
• Must have the legal right to work in the United States
• Must have a valid driver’s license
• Must have a clean driving record
• Satisfactory vehicle
• Must be able to work long hours
• Must be able to work days, nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties

Benefits for Full-Time Employees:

• Heath and Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• 401K with Match

We use eVerify to confirm U.S. Employment eligibility.