General Cashier

Administrative

· Prepares bank deposits of all checks and cash, to ensure that all cash collections are deposited intact.

· Prepares Official Receipts for all cheques and cash received.

· Prepares the General Cashier’s Daily Report by entering the day’s detailed cash collections and all terms of payments received for review.

· Prepares and submits such foreign exchange control reports as may be required by local law.

· Maintains up-to-date, well organised files in support of all payroll input, tax and other withholdings.

· Ensures all payroll deductions are processed within the pay-run.

· Ensures that the master file is reconciled against the manual record before processing.

· Prints all necessary reports for submission to the Director of Finance for verification and approval.

Customer Service

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

· Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

· Maintains positive guest and colleague interactions with good working relationships.

· To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction survey are achieved.

· Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.

Financial

· Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

· Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

· Verifies all of the day’s noted payments.

· Deposits payments and ensures adequate supply of house funds and small change for all Office Clerks-Cashiers.

· Collects, with an assigned witness, all Front Office remittance envelopes from the drop-safe and to verify them against the Front Office daily witness sheet.

· Counts, together with the witness, cash, checks and credit card vouchers and verifies them to the Front office computerised remittance report details.

· Provides Front Office with required change and to anticipate and plan for extra change for busy weekends or holidays.

· Reimburses Front Office for disbursements made by them (due backs).

· Secures approval from the Director of Finance to update foreign exchange rates at the Front Office according to daily bank information.

· Disburses petty cash requests and IOUs that have been approved by the Director of Finance.

· Monitors and follows up on all IOU requests and ensure that they are cleared within the stipulated date.

· Ensures that the combination to the General Cashier’s safe is not known to anyone other than the General Cashier.

· Ensures that encashment of employee’s personal checks and cash advances are made only if they have the approval of both the General Manager and Director of Finance.

· Adds and balances house bank daily.

· Maintains custody and supports of unclaimed wages.

· Assists, when required, in carrying out surprise cash counts.

People

· Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values

· Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.

· Attends and contributes to all training sessions and meetings as required.

Other Duties

· Is knowledgeable in statutory legislation in taxes and industrial relations.

· Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.

· Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.

· Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

· Ensures high standards of personal presentation and grooming.

· Responds to changes in the Accounting function as dictated by the industry, company and hotel.

· Be able to multi-task and carry out any other reasonable duties and responsibilities as assigned.

· Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.