Fire Alarm Department Manager

Job Description

Job Description

Fire Alarm Department Manager

About the Company

Fire Pros is an affiliate company of Guardian Fire Protection Services, LLC. and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Headquartered in Grand Rapids, Michigan, Fire Pros delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Pros partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets.

Our People & Culture

At Fire Pros and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.

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About the Opportunity

Fire Pros is seeking a results-driven Fire Alarm Department Manager to lead our Fire Alarm Division with a strong emphasis on operational excellence, service quality, and strategic growth. This role is responsible for overseeing all aspects of the division, including personnel leadership, customer satisfaction, service delivery, and business development. The ideal candidate will bring a proactive mindset, a passion for continuous improvement, and the ability to foster both technical performance and departmental expansion.

Our Fire Alarm Division primarily inspects, repairs, and services for fire alarm systems, with occasional installation projects. As a service-based organization, we are committed to supporting our customers 24/7 in emergency situations - and we expect the same commitment from our leadership team.

Responsibilities

Quality Leadership

• Ensure all inspections, repairs, and service work meet or exceed NFPA 72 standards and company quality benchmarks
• Promote a culture of accountability, safety, and compliance across the team
• Track and measure technician performance and workmanship, driving improvements through coaching and quality reviews
• Implement and continuously improve service and operational procedures

Operational Oversight

• Profit and Loss responsibility for the Fire Alarm Division
• Oversee efficient technician scheduling and routing to optimize service delivery
• Ensure service documentation is completed accurately, billed timely, and meets company and regulatory requirements
• Maintain a well-managed vehicle fleet that supports quality field operations

Team Development & Leadership

• Hire, train, coach, and retain top-tier technicians and support staff
• Foster a high-performance team environment focused on learning, safety, and reliability
• Provide technical support and mentorship to technicians as needed

Growth & Customer Focus

• Collaborate with the sales team to expand the division's footprint and drive sustainable revenue growth
• Ensure high levels of customer satisfaction through timely, professional, and solution-oriented service
• Identify opportunities to upsell services or add value to customer accounts through quality-driven consultative support

Knowledge, Skills, and Abilities

• Proven leadership experience in fire alarm service operations; prior management experience preferred
• Deep technical knowledge of fire alarm systems including Simplex, Notifier, and Fire-Lite
• NICET 2 and Michigan Fire Alarm Specialty Technician license or equivalent certifications preferred
• Strong understanding of NFPA 72 and inspection standards
• Analytical thinker with problem-solving skills and business acumen
• Exceptional interpersonal and communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to handle and cope with high-pressure situations
• Ability to make sound decisions under pressure
• Ability to multi-task
• Efficiently prioritize tasks and manage time to meet deadlines
• Must be organized and have attention to detail
• Valid driver's license and clean driving record
• High school diploma required, additional technical training or certifications a plus
• Willingness to support on-call operations when needed

Compensation

• This is a salaried position, and the salary is negotiable depending on candidate experience
• Quarterly and Annual bonus opportunities

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

*Fire Pros LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Type: Full-time

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