Patient Coordinator

Office: Shoreline Vision Location: Muskegon, MI Title: Patient Coordinator A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off and Paid Holidays Paid Maternity Leave Optical Education Reimbursement Competitive Base Pay Essential Duties and Responsibilities: Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule Manage patient flow in the office Knowledge of common fees charged for common visitsand collect correct payments Complete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by manager Other Skills and Abilities: Reliable transportation that would allow employee to go to multiple work locations with minimal notice Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Ability to interact with all levels of employees in a courteous, professional manner at all times Education and/or Experience: High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Shoreline Vision