Chick-fil-A Restaurant Shift Leader

Restaurant Shift Leader

The Restaurant Shift Leader leads excellent shifts where team members feel supported and guests feel genuinely cared for. This role focuses on strong preparation, clear communication, and consistent execution of systems that drive guest satisfaction and speed of service.

No prior leadership system experience is required. All training will be provided.

While we may interview candidates for multiple areas and dayparts, we are currently seeking leadership coverage for Evening Drive-Thru and Kitchen shifts, typically 5:00 PM – 11:00 PM. Candidates should be comfortable leading during high-volume evening operations.

This position follows a structured leadership development path. Candidates are expected to progress through the following stages within 120 days of employment:

1. Team Member – Learn core systems, standards, and service expectations
2. Certified Trainer – Model excellence and train new team members
3. Shift Leader – Lead shifts, coach team members, and drive results

Advancement is based on performance, mastery of skills, and leadership behaviors.

Full-Time: Starting at $18.00/hour

Part-Time: Starting at $16.00/hour

Opportunity for raises through quarterly performance evaluations

Full-Time Shift Leaders:

• Receive 1.5 weeks (60 hours) of PTO
• Eligible after 60 days in the Shift Leader role, provided the team member averaged 36 hours/week over the prior 3 months

Part-Time Shift Leaders:

• Receive 1 week (40 hours) of PTO
• Eligible after 60 days in the Shift Leader role, provided the team member averaged 20 hours/week over the prior 3 months

Prepare for each shift in your assigned area (Front of House, Back of House, or Drive-Thru)

Lead pre-shift huddles and communicate clear expectations

Execute operational systems to ensure smooth, high-quality shifts

Maintain standards by addressing issues promptly and celebrating wins

Coach team members daily to improve performance and guest experience

Review shift performance and plan improvements

Meet weekly one-on-one with your Area Director

Encourage, support, and celebrate team members on every shift

Complete required shift documentation and reports on time

Manage break schedules and team placement

Handle guest concerns using a structured service recovery model

Follow all safety and security procedures

Front of House Leaders will:

• Complete cash handling training
• Accurately perform deposit duties when required

Desire to grow into leadership within a structured timeline

Coachable, dependable, and eager to learn

Strong communicator and team-oriented leader

Ability to hold self and others accountable

Availability to lead Evening Drive-Thru shifts (5pm–11pm)

Availability to meet Saturday scheduling requirements (Must be available on Saturdays and must work at least 2 Saturdays per month)

Paid leadership training with a clear 120-day pathway

Quarterly performance evaluations with pay growth potential

PTO eligibility tied to consistency and role tenure

Strong coaching, mentorship, and support

A positive, people-first culture

8 hour shift

10 hour shift

12 hour shift

Weekend availability

Holidays

Night shift

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Referral program

Employee discount

Paid training