Membership Activation Lead

Location: Miami or New York City Preferred | Full-Time About Sophia Sophia is an AI Matchmaker building a more intentional alternative to modern dating apps. Instead of endless swiping, Sophia uses relationship science, psychology, and AI to deeply understand people before introductions are ever made. Every member completes a detailed voice-led interview and receives a personalized Compatibility Map designed to uncover how they communicate, connect, and thrive in relationships. We believe relationships are one of the most important decisions a person makes and the process should feel thoughtful & intelligent. About the Role We are hiring a Founding Membership Concierge & Activation Lead to help guide members through the Sophia experience. This is a high‑touch role focused on onboarding, member communication, and conversion. You will personally engage with new Sophia users over text and help move them from signup → interview completion → Compatibility Map completion → membership conversion. Part concierge, part member experience, part activation and conversion strategy this role is ideal for someone who is emotionally intelligent, highly organized, warm, polished, and exceptional at communication. The right person understands how to make people feel personally cared for while also driving outcomes. What You’ll Do Personally text and onboard every new Sophia signup Guide members through the Sophia interview experience Follow up thoughtfully with users who have not completed onboarding Keep high‑potential members warm and engaged Help users understand the value of the Compatibility Map and Sophia membership Track user progress and maintain organized notes/status updates Identify friction points and improve onboarding conversion over time Collaborate with the founder and growth team on messaging, scripts, and member experience Flag exceptional or high‑priority members to the team Help shape the operational systems and tone of Sophia as an early employee Ideal Background We are especially interested in candidates with backgrounds in: Executive Assistant to high touch clients Private members clubs Luxury hospitality Guest relations Luxury wellness or lifestyle brands Matchmaking or relationship services Luxury retail clienteling High‑touch customer success Executive assistant / founder support environments Community or membership operations You May Be a Fit If You… Are exceptionally strong over text and written communication Have a warm, polished, emotionally intelligent communication style Naturally follow up and stay organized without being asked Understand how to create a premium, high‑touch experience Can balance empathy with execution and accountabilityEnjoy psychology, relationships, wellness, or human behavior Thrive in fast‑moving startup environments Are excited about helping build something from the ground up Compensation This role includes a base salary plus $50K - $70K depending on experience and performance‑based commission tied directly to activation and conversion outcomes. Role is eligible for equity compensation after 6 months of success in role. We want someone who is excited to help grow Sophia and be rewarded for creating exceptional member experiences that drive real results. #J-18808-Ljbffr Sophia