It Support Analyst

Job Description

Job Description

Position Summary

The Desktop Support Technician provides technical support for end users, ensuring the reliable operation of hardware, software, mobile devices, and peripheral equipment. This role is responsible for troubleshooting and resolving IT issues, supporting device deployments, and delivering excellent customer service to minimize disruptions to business operations.

• Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Respond to and resolve service requests and incidents through the organization's ticketing system.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Install, configure, image, and deploy computers, mobile devices, and related equipment.
• Support user account administration, including password resets, account access, and permissions management.
• Assist users with Microsoft Office 365, email, collaboration tools, and other business applications.
• Perform hardware upgrades, device replacements, and basic break/fix support.
• Maintain accurate documentation of incidents, service requests, assets, and resolutions.
• Support virtual meeting technologies, remote access tools, and mobile device management solutions.
• Collaborate with internal IT teams and vendors to resolve escalated issues.
• Maintain hardware inventory and assist with asset lifecycle management, including deployment, recovery, and disposal.
• Provide user training and guidance on technology tools, security practices, and company procedures.
• Follow established IT policies, security standards, and operational processes.
• Participate in technology rollouts, upgrades, refresh projects, and other IT initiatives.

• 2–5 years of experience in desktop support, technical support, or help desk environments.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware.
• Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Remedy, etc.).
• Familiarity with imaging tools, hardware deployment, and device lifecycle management.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

• Experience with SCCM/MECM, Autopilot, Intune, Jamf, or other endpoint management platforms.
• Experience supporting macOS, virtual desktop environments (VDI), and mobile devices (iOS/Android).
• CompTIA A+, Microsoft, or other relevant technical certifications.

Job Type & Location

This is a Contract position based out of Chicago, IL.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chicago,IL.

This position is anticipated to close on Aug 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.