Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Hersha Hospitality ManagementVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Annapolis, MD vacancy
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
Annapolis, MD20 days ago - ...schedule Free uniforms Opportunity for advancement Training & development At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an...SuggestedCasual workFlexible hoursShift workAfternoon shift
Nothing Bundt Cakes #393
Annapolis, MD10 days ago - ...Guest Service Representative Collegiate Hotel Group is seeking a Guest Service Representative to join Graduate Annapolis by Hilton and its brilliant team of hospitality enthusiasts. Job Duties And Responsibilities Greets guests as they arrive, focusing on personal...SuggestedDaily paidImmediate startShift work
- ...Location: Edgewater, MD Employment Type: Part Time Guest Service Representative Primary Responsibilities: Provide exceptional... ...marital status, citizenship. Join our team as a Guest Service Agent and contribute to creating unforgettable experiences for our...SuggestedPart timeFlexible hours
Tide Cleaners
Edgewater, MD18 days ago - ...Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members...SuggestedLocal areaShift work
$20 per hour
MGM Resorts International is seeking a VIP Services Representative for MGM National Harbor. You will provide an exceptional experience for guests by managing calls related to exclusive offers and reservations across hotel, dining, and entertainment. The ideal candidate...$18 per hour
...Guest Service Representative II (Flex) Job Number: 260001T2 Primary Location: United States-Maryland-Annapolis Organization: Annapolis Pay Range: $18.00 Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge...Work at officeLocal areaImmediate startRelocationAll shiftsFlexible hoursShift workNight shift- A travel planning company is seeking a Remote Customer Service Representative specializing in hotel bookings. In this entry-level position based in Maryland, you will assist clients with researching and securing hotel accommodations that meet their needs. Ideal candidates...Remote jobFlexible hours
$15 per hour
...role in ensuring every customer receives an exceptional customer service experience. You will process transactions, answer questions,... ...personality Commitment to provide exceptional customer service to our guests Commitment to work with a team and assume responsibility...Hourly payAll shiftsFlexible hoursShift workDavidus Cigars LTD
Annapolis, MD16 days ago- ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office...Daily paidFull timePart timeNight shiftWeekend work
HHM Hotels
Annapolis, MD7 days ago $22 per hour
...like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**Join our team as a Casino Concierge and become the... ...perfect fit for you! **THE DAY-TO-DAY:*** Provide excellent customer service and act as a good will ambassador to guests; anticipate and...Minimum wageShift workMGM Resorts International
Annapolis, MD3 days ago- ...to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal... ...education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of...Full timePart timeReliefFlexible hours
HeartLands Assisted Living at Severna Park
Severna Park, MD23 days ago - ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payMinimum wagePart timeLocal areaAll shifts
- ...The housekeeper is responsible for the delivery of housekeeping services to each resident in the community. You must coordinate and... ...all areas of the community clean, neat, attractive, and safe for residents, guests, and team members at all times. #J-18808-Ljbffr...Flexible hoursWeekend work
Charter Senior Living of Annapolis
Annapolis, MD2 days ago - ...Administrator, or Director of Nursing.* Notify the Director of Housekeeping when supplies need replenishment.* Demonstrate excellent customer service and a positive attitude.* Manage time effectively and complete tasks efficiently.* Work independently or as part of a team to meet...Local areaImmediate startShift work
PACS Group, Inc.
Annapolis, MD3 days ago $17.5 - $20.25 per hour
...organize and maintain a clean living space? Then we want you to join our team! Responsibilities: Provide Housekeeping services to our residents by completing tasks such as dusting, vacuuming, mopping, etc. in their apartment home. When in a resident...Brightview Senior Living
Annapolis, MD6 days ago$15 - $22.18 per hour
...information about this position.Performs a variety of environmental services to maintain assigned areas in a clean and orderly condition.**... ...Possesses the ability to deal tactfully and harmoniously with guests. 3. Must be able to demonstrate an understanding of assigned...Local areaShift workWVU
Annapolis, MD3 days ago- Job Overview A family of four, in Potomac, MD, needs to hire an experienced full-time Housekeeper. Qualifications The family is seeking someone who demonstrates meticulous attention to detail, is reliable, discreet, and takes genuine pride in maintaining a clean, organized...Hourly payFull timePart timeLive outImmediate startMonday to Friday
Nanny Authority, Inc.
Annapolis, MD3 days ago $15.7 - $17.5 per hour
...sanitized, while meeting all standards set forth for the Environmental Services department. They perform daily rounds to provide the highest... ...being exposed to and working with commercial cleaning agents/chemicals a plus Ability to read, write and understand the English...Flexible hoursFuturecare
Annapolis, MD1 day ago- ...provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence Happy Guests Spotless Cleanliness Product... ...role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling...Weekly payFull timeContract workImmediate startLong distanceShift workNight shiftDay shiftAfternoon shift
mcrhotels.com
Annapolis, MD3 days ago $16.59 per hour
...for move‑in using Company Checklist. Report any problem areas to the Housekeeping Supervisor. Clean occupied apartments, respite and guest apartments as scheduled using Company Checklist. Report any problem areas to the Housekeeping Supervisor. Detail clean halls and...Daily paidPart timeLocal areaImmediate startAllegro Senior Living
Severna Park, MD3 days ago- ...care assessments eliminating busy work, helping you deliver better care Sage - Improve call light response time and improvement to service and care Microsoft Power BI - one stop for all data needs Company support for educational and learning opportunities Paid referral...
Elegance Living
Annapolis, MD3 days ago - Housekeeper | Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. At Sunrise Senior Living, we champion the quality of life...Shift work
Dignity Home Care Inc
Annapolis, MD3 days ago $15 - $16 per hour
...Travel Discounts Overview: The Housekeeper will perform any combination of cleaning duties to maintain the cleanliness of guest's rooms in an orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. Potential...Hourly payFull timeHilton
Annapolis, MD1 day ago$1,000 - $1,400 per week
...Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share... ...an environment that is clean, safe, and attractive for our guests. Prioritizing comfort and cleanliness of staterooms, facilities...Full timeTemporary workLocal areaShift workAfternoon shiftAmerican Cruise Lines
Annapolis, MD18 hours ago$15 - $16 per hour
...Discounts Overview: The Housekeeping Aide cleans and maintains all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. He/she will provide linen supplies for Room Attendants and stock...Hourly payFull timeHotel Spero
Annapolis, MD4 days ago$18 - $22.79 per hour
...Shady Grove Medical Center seeks to hire an experienced housekeeper for our Environmental Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. Responsibilities Provide a clean, safe, and...Hourly payFull timeTemporary workWork at officeMonday to FridayFlexible hoursShift workWeekend workDay shiftAdventist HealthCare
Annapolis, MD2 days ago- Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you’re looking for: You want benefits. We support you with a minimum 5...Bi-weekly payHourly payDaily paidFull timePart timeSeasonal workLocal areaImmediate startMonday to FridayFlexible hoursWeekend work
Learning Care Group
Annapolis, MD3 days ago - Job Summary Provides a clean, orderly and safe living environment throughout the facility. Essential Functions Treats all information about residents, their condition, and family as confidential information. Complies with established Corporate and Departmental policies...Shift work
Homewood Retirement Centers
Annapolis, MD2 days ago - ...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and...Daily paidImmediate startFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches