Customer Service Coordinator and Dispatcher

Job Description

Job Description

Let’s Get to It:

G&G Electric is looking for an organized, professional, and customer-focused Customer Service Coordinator and Dispatcher to support our growing service department.

As the Customer Service Coordinator and Dispatcher, you will likely be the first point of contact for our customers. The dispatcher serves as the communication hub between customers, technicians, and the office team. The right person will help create a smooth customer experience while ensuring our technicians have accurate, real-time information in the field.

We are looking for someone who is calm under pressure, highly detail-oriented, computer literate, and able to maintain professionalism in a busy office environment.

If you enjoy organization, communication, scheduling coordination, and helping keep operations running smoothly, we would like to speak with you.

Who We Are

Since 1986, G&G Electric has served residential, commercial, and industrial customers throughout Granbury and the surrounding areas. As we continue growing our service operations, we are focused on improving communication, operational consistency, and the customer experience while maintaining the reputation we’ve built over nearly 40 years in business.

What You’ll Do

• Answer inbound customer calls professionally and courteously
• Schedule service calls and estimates using our dispatch process
• Complete customer intake forms accurately during calls
• Maintain complete and accurate customer notes within our dispatch system
• Coordinate scheduling and communication with service technicians throughout the day
• Communicate delays and schedule updates to customers proactively
• Monitor online appointment requests and dispatch inboxes
• Confirm upcoming appointments by text message
• Assist with light administrative tasks, customer follow-up, and payment calls
• Coordinate phone coverage with the office team during breaks and lunch periods
• Maintain professionalism and organization in a busy office environment

Important Expectations

• Accuracy matters more than speed
• Every customer interaction must be documented clearly and completely
• Our dispatch software is the single source of truth for scheduling and customer communication
• This role is responsible for communication coordination — not diagnosing electrical problems
• Phones are expected to be answered consistently and professionally throughout the day
• The dispatcher should know where service technicians are and what jobs are in progress throughout the workday

What We’re Looking For

• Strong organizational skills
• Excellent verbal and written communication
• Calm and professional under pressure
• Comfortable handling multiple tasks while maintaining accuracy
• Basic to intermediate computer proficiency
• Ability to talk and type simultaneously while documenting customer information
• Professional phone etiquette
• Reliable attendance and punctuality
• Ability to work well with both customers and field technicians

Preferred (But Not Required)

• 2+ years of dispatch, customer service, or service coordination experience
• Experience in home services, electrical, HVAC, plumbing, or similar industries
• Experience using dispatch or scheduling software such as Housecall Pro

Work Environment & Schedule

• Full-time
• Monday–Friday
• 8:00 AM – 4:30 PM
• 30-minute lunch
• In-office position in Granbury, TX
• Business casual environment
• Company-branded shirts may be worn
• Jeans acceptable

This position involves extended periods of computer and phone usage in an active office environment with regular communication between office staff and field technicians.

Pay & Benefits

• $20.00–$23.00 per hour
• Paid holidays
• PTO and sick time
• SIMPLE IRA with company match
• Health insurance contribution available

Who Will Thrive Here

• Organized and detail-oriented individuals
• Team players who communicate clearly
• People who enjoy structure and operational consistency
• Professionals who stay calm and focused during busy periods
• Individuals who take pride in accurate documentation and follow-through
• Professionals who maintain a calm, positive, and solutions-oriented attitude throughout the workday

Who Will Struggle Here

• Individuals who dislike structure or documentation
• People who rely on memory instead of systems
• Candidates who become easily overwhelmed by phones, interruptions, or multitasking
• Individuals who struggle with organization or communication follow-through
• Ability to maintain professionalism and composure during busy or stressful situations

Apply Today

If you are looking for an opportunity to join an established company with a strong reputation and a growing service department, we encourage you to apply.