Front Desk Sales Associate

Job Description

Job Description

Love Dogs? Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
 
Perks and Benefits:

• Competitive hourly base pay
• Paid Time Off
• Merit-based pay increases
• Training and development
• Career growth path (Assistant Manager, Manager)
• Complimentary Escentials service membership
• Retail and additional services discounts
• Energetic, fun-loving work environment
• Uniform shirts
• Endless licks and wags

About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!) 
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• Ability to service multiple clients at once
• A passion for dogs and dog health & wellness!
• Reliable transportation 

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! 

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time management; scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards