Partner Experience Specialist

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do
The Partner Experience Specialist plays a key role in defining and evolving how partners experience Docusign's Partner Program. This role identifies partner needs, friction, and opportunities across the end-to-end partner journey and designs experiences that make it easier for partners to engage, build capability, take action, and realize value. A key differentiator of this role is the ability to apply Agentic AI and emerging technologies to transform partner experiences at scale. The Specialist will identify high-value opportunities, rapidly prototype and build AI-powered experiences and agents, and partner with cross-functional teams to bring successful experiences to scale. The role combines strong partner and experience design skills with hands-on Agentic AI capabilities, data-driven decision making, and a builder mindset. The ideal candidate is equally comfortable understanding a partner journey, analyzing behavioral data, and building an AI-powered experience to solve a real partner problem.

This position is an individual contributor role reporting to the Director, Partner Experience & Readiness.

Responsibility

Map and continuously improve end-to-end partner journeys across the Partner Program, identifying friction, gaps, and opportunities to simplify the partner experience

Conduct structured partner discovery through interviews, feedback, behavioral data, and journey analysis to identify unmet needs and experience opportunities

Translate partner insights, behavioral data, and business priorities into prioritized experience improvements

Define future-state partner experiences across program entry, onboarding, readiness, specialization, engagement, benefits, and value realization

Prioritize experience opportunities based on partner value, business impact, feasibility, and scalability

Identify opportunities to make partner interactions more intuitive, personalized, connected, and scalable

Establish experience principles and standards that guide how partners interact with Docusign

Partner across Programs, Partner Readiness, Operations, DTS, Product, and other cross-functional teams to create a connected partner experience across touchpoints

Identify opportunities where Agentic AI can materially improve partner journeys, engagement, productivity, and value realization

Design and build AI agents, intelligent workflows, and AI-powered experiences that solve specific partner problems

Rapidly prototype new experiences, test them with partners and internal users, and iterate based on data and feedback

Explore emerging AI capabilities and translate them into practical applications for the partner ecosystem

Develop repeatable patterns and frameworks for incorporating Agentic AI into partner experiences at scale

Bring an AI-first mindset to the evolution of the Partner Program and challenge traditional approaches to partner engagement and support

Connect and optimize partner experiences across key digital and AI-enabled touchpoints, including Partner Program experiences, co-sell platforms, AI readiness experiences, and future partner-facing capabilities

Identify opportunities to personalize partner experiences based on partner profile, maturity, engagement, capabilities, and goals

Drive adoption of new partner experiences by ensuring they are intuitive, relevant, connected, and tied to clear partner outcomes

Identify opportunities to create consistent experiences across partner segments, regions, and journeys while allowing for relevant personalization

Design experiences that increasingly enable partners to independently discover information, make decisions, and take action

Define experience and adoption KPIs that measure whether partners are successfully engaging, taking action, and realizing value

Analyze partner behavior, feedback, and engagement data to identify friction and improvement opportunities

Establish test-and-learn practices to continuously optimize partner experiences and AI-powered journeys

Measure AI experience adoption, engagement, task completion, recurring usage, and business impact

Communicate findings, insights, and recommendations to Partner Program Leadership and cross-functional stakeholders

Serve as the connective point between partner needs, experience design, and technical execution

Collaborate with Product, Engineering, Data, and Partner Operations to move concepts from prototype to scalable experiences

Influence priorities and roadmaps based on partner needs, data, emerging technology, and business impact

Establish repeatable methods for designing, testing, launching, and improving partner experiences globally

Build strong relationships across the organization to accelerate adoption and scale of new partner experiences

Job Designation
Remote : Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring
Basic

8+ years of related experience

Experience designing and improving customer, partner, user, or digital experiences, ideally within a technology or SaaS environment

Experience using Agentic AI to design AI-powered experiences or workflows that solve for the partner experience

Experience with emerging AI capabilities, including LLMs, AI agents, tool use, retrieval, orchestration, and multi-step AI workflows

Experience rapidly prototyping, testing, learning, and iterating

Experience using data to identify experience opportunities and measure outcomes

Experience translating complex technology into simple, intuitive experiences for business and non-technical audiences

Experience working effectively across technical and business teams with cross-functional collaboration and influencing skills

Experience operating strategically while remaining hands-on and execution-oriented

Preferred

Strong communication, storytelling, and presentation skills

Experience working with partner ecosystems, including SIs, ISVs, MSPs, resellers, or distributors

Experience with partner journey design, digital product experience, customer experience, UX, product management, or similar disciplines

Experience applying AI to customer-oriented or partner-facing experiences

Familiarity with Agentic AI platforms and tools such as OpenAI, Anthropic Claude, Google Cloud Agent Builder, Azure AI, or comparable technologies

Experience taking AI concepts from prototype through adoption and scale

Experience in enterprise SaaS, cloud, CRM, CLM, or other enterprise technology environments

Bachelor's or Master's degree in computer science, engineering, data science, business, or a related field

Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

Washington DC: $132,700.00 - $182,500.00 base salary

Ohio: $111,100.00 - $152,725.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice:

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign
Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on sanfranciscogigs.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on sanfranciscogigs.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

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