Customer Service Specialist

Customer Service Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL.

The primary responsibility of this role is to service customer accounts.

We have "teammates", not "employees", and our teammates make all the difference in our success.

Who You Are:

You believe in working as a team and thrive in fun and collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.

What You Will Do:

Including, but not limited, to the following:

• Set up New and Renewal client records
• Review applications
• Bind New and Renewal policies
• Issue policies as necessary
• Follow up for missing file documentation (loss runs, applications, etc.)
• Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks
• Order loss control reports, follow up for compliance of recs
• Compliance with Quality Control guidelines
• Other activities, duties, projects or tasks as assigned

What You Will Need:

• High School or equivalent education
• 2-20 license (within 90 days of employment)
• Proficient with MS Office Suite
• Experience in working in a paperless environment – strong PC skills required
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Must be detail oriented and possess the ability to multi-task
• Commitment to excellent customer service
• Ability to effectively work well with others
• Be a Team Player with a Positive Attitude

Since 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to the successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis.

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".