Technical Trainer

Telecommunications Technical TrainerWe are seeking a highly skilled and motivated Telecommunications Technical Trainer to develop and deliver training programs for technicians supporting both coaxial and fiber telecommunications systems. This role is responsible for providing instruction on mainline network infrastructure and in-home installation/service operations while ensuring technicians meet operational, safety, and quality standards. The ideal candidate will possess strong field experience in telecommunications, excellent communication skills, and the ability to travel extensively to various project locations and training sites throughout multiple states as business needs require.Key ResponsibilitiesTraining and DevelopmentDevelop, update, and deliver training programs for telecommunications techniciansProvide instruction in both classroom and hands-on field environmentsTrain technicians on: coaxial network systems, fiber optic systems, mainline installation and maintenance, in-home installation and service procedures, troubleshooting methodologies, safety procedures and industry standardsConduct new hire onboarding and technician certification programsEvaluate trainee performance through written and practical assessmentsIdentify skill gaps and provide coaching and development plansMaintain training documentation and recordsTechnical ResponsibilitiesCoaxial TrainingHardline cable preparation and installationRF fundamentals and signal balancingAmplifiers, taps, splitters, and line extendersLeakage detection and troubleshootingCustomer premise installation and serviceFiber TrainingFiber optic fundamentalsFiber splicing and terminationOTDR testing and interpretationFiber troubleshooting and repairOptical Network Terminal (ONT) installation and serviceField Support ResponsibilitiesTravel to regional offices, field locations, and project sites as requiredSupport field operations and technicians during deploymentsObserve and assess field performanceEnsure compliance with quality and safety standardsAssist with implementation of process improvementsQualifications RequiredHigh school diploma or GED required3–5+ years of telecommunications field experienceExperience with both coaxial and fiber technologiesExperience with: mainline plant operations, in-home installations, service and troubleshootingKnowledge of telecommunications testing equipmentStrong presentation and communication skillsAbility to train and mentor employees at multiple experience levelsValid driver's license with acceptable driving recordAbility to travel extensively throughout multiple statesPreferredTechnical degree or telecommunications certificationPrior training or instructor experienceFiber certification experienceBroadband, HFC, FTTH, or telecommunications industry certificationsExperience with adult learning methodologiesSkills and CompetenciesStrong leadership and coaching skillsExcellent verbal and written communicationProblem-solving and troubleshooting abilitiesOrganization and time-management skillsStrong customer service mindsetAbility to adapt training for various skill levelsProficiency with Microsoft Office and training platformsPhysical RequirementsAbility to stand for extended periods during training sessionsAbility to lift up to 50 poundsAbility to climb ladders and work in field environmentsAbility to work outdoors in varying weather conditionsAbility to safely operate training and telecommunications equipmentTravel RequirementsTravel requirement: Up to 75–100% depending on business needsMust be willing to travel between states on a regular basisOvernight travel and extended stays may be requiredCompany vehicle, travel reimbursement, and lodging assistance provided based on company policy