Shift Lead

Job Details Job Location: Dalton Store – Dalton, GA 30720. Position Type: Full-time. Salary Range: $15.00 – $15.00 Hourly. Overview Goodwill Industries of the Greater Chattanooga Area has been helping people transform potential into opportunity since 1923. With 17 store locations and a service territory spanning 23 counties in two states, our mission is to provide education, career services, and on‑the‑job training to people with barriers to employment. Benefits Friendly work environment with supportive co‑workers Employee discount 401(k) and Roth retirement plans with matching contribution after eligibility Dental and vision insurance – company paid Basic life insurance (1.5 times salary) – company paid Primary Care through TextCare – company paid for household Voluntary benefits such as term life, disability, ID theft protection Medical insurance and Health Savings Account Generous Paid Time Off (up to three weeks during the first year) Shift Lead Responsibilities Support Goodwill’s mission, vision, and values through words and actions. Maintain confidentiality of agency, employee, and participant information. Ensure punctual and dependable attendance. Supervise all store personnel during assigned shift to meet operational standards. Develop, train, coach, and support store associates for career growth. Comply with agency policies, SOPs, and safety/security procedures. Greet, assist, and provide excellent customer service to donors and customers. Assist and resolve complaints, and communicate issues to management. Maintain proficiency in all required tasks across workstations. Monitor and maintain overall store appearance and housekeeping standards. Perform and assist in all functions completed by store personnel. Support accurate record maintenance and reporting. Attend required meetings and training sessions. Review and follow safety policies, programs, and procedures; attend safety training and report unsafe conditions promptly. Perform other duties as assigned. Key Knowledge and Experience High school diploma or GED (preferred). Prior retail or customer service/relation experience (preferred). Six months supervisory experience (preferred). Excellent oral and written communication skills in English and strong interpersonal skills; bilingual a plus. Proficiency with Microsoft Office. Ability to adapt to growth and changing environments. Completion and maintenance of CPR and First Aid certifications. Reliable transportation and communication required. Availability to work during operating business hours, including evenings, holidays, blackout periods, and weekends. Equal Opportunity Employment We are an equal opportunity employer. All qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr