IT Support Specialist

Be the Tech behind the Mission. This isn't just an IT job, it's infrastructure for impact. We are looking for a sharp, self-sufficient IT specialist to own our day-to-day technology environment. You'll be the go to person for hardware, software, networks and security, working in office alongside a passionate team that is genuiney grateful when the Wi-Fi works.

The IT Support Specialist will directly support our mission to improve education, financial stability and health across Palm Beach County by providing technical assistance for computer hardware, software and network issues, troubleshoot end-user problems and manage critical IT administrative tasks including inventory tracking, license management, vendor coordination and user account administration.

• Serves as primary point of contact for diagnosing and resolving issues with hardware,software,and network connectivity for end-users. Prioritizing requests when necessary.
• Coordinates with Managed Service Provider to ensure that requests are resolved to the end user's satisfaction.

• Setting up new hardware and installing ,configuring,and updating software applications and operating systems.
• In conjunction with the MSP ,perform routine maintenance on computer systems and networks to ensure optimal performance and security.
• Develops and maintain srelationships with external IT vendors and service
• Organizes training for various systems,software,and best practices.
• Assist with operations t omaintain workflow and meet deadlines.
• Asset Management for all equipment, software,and Ensure that renewal periods are documented and renewals are completed on time.
• Monitors Systems for issues,vulnerabilities,and potential cyber threats to maintain network
• Records technica lissues,solutions,and system changes in a clear and organized manner.
• Oversee IT securit yaudits,reports,and investigations.
• Establishes efficiency standards,recommends IT infrastructure improvements, and maintains IT Procedures manual.
• Assists,as assigned b ymanagement,with th eorganization's disaster response
• Assists with other duties and projects that support the departments goals.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum High School Diploma and experience serving in a technology helpdesk capacity.
• Minimum of 3-5 years' experience.
• Proven knowledge and understanding of application systems and computing devices.
• Familiarity with Office 365 Administration including SharePoint.
• Knowledge of VOIP phone system management.
• Problem solving and strong decision-making capabilities
• Ability to work effectively in a collaborative team environment and independently when necessary
• Ability to manage confidential information with discretion
• Detail oriented with the ability to prioritize tasks and manage multiple projects

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. Must be able to work in a cubicle office space.

United Way of Palm Beach County is an Equal Opportunity Employer, drug free workplace, and uses the federal government E-Verify system to verify employment eligibility

United Way of Palm Beach County is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.