Patient Account Representative
Community Health Systems
Description
Computer skills : Microsoft suite of products including excel. Office Equipment Skills: 10-key, Copy Machine, Fax Machine, Telephone
- Identify and monitor delinquent accounts using computer systems and a variety of programs.
- Confer with patients by telephone or in person to determine reasons for the delinquent account.
- Advise patients of options for payment of delinquent accounts. To include payment in full, payment plans, payroll deduction, Paid Time Off (PTO) cash in and wellness benefits.
- Contact uninsured patients to establish a means for payment.
- Compile information on uncollectible accounts ready for approval for an outside agency.
- Answer, assist and document phone calls to the business office.
- Recognize accounts that may be eligible for financial assistance or need for dismissal.
- Advise senior management of bad debt cases which should take the legal route with the designated agency
- Assist management in the reporting and evaluation of key performance indicators related to Account Receivable and related bad debt.
- Develop meaningful management feedback on front-end problems related to the quality of accounts receivable and their eventual collectability.
- File accounts with probate courts for estates and with district court for bankruptcies.
- Communicate with outside agencies for settlements, reconciling accounts, payments and adjustments, detail statements, consent for treatment forms, and information for suit accounts.
- Update and note corrections of patient files as needed.
- Show up on time and ready to work when arrive.
- Supports and abides by the mission, values, and policies of CHCS in all activities.
- On-going compliance with CHCS educational requirements.
- All other duties as required.
- Communication, oral and written
- Customer Service
- Detail Oriented
- Organized
- Accurate
- Commitment to Excellence
Computer skills : Microsoft suite of products including excel. Office Equipment Skills: 10-key, Copy Machine, Fax Machine, Telephone
Vacancy posted 4 days ago
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