LAB CLERK/PHLEBOTOMIST-CLINICAL LABORATORY-FULL TIME EVENING SHIFT -8HR-VARIABLE SHIFTS

Clerk/Certified Phlebotomy Technician

Division: Strategic Management

Job Title: Phlebotomy Technician Job Code: 913

Position Summary: Performs basic clerical and phlebotomy duties under the direction of the Office/Phlebotomy Supervisor. Acts as a receptionist, handling a variety of related clerical duties, and as a registration clerk where typing is a primary requisite. Also functions as a phlebotomist, where drawing blood and processing specimens is a primary responsibility. Assists in the Histology and Microbiology departments when needed. Handles blood and other potentially infectious body fluids on a daily basis. Follows all hospital and lab infection control and safety policies and procedures. Performs work assignments according to procedure. Assists in training new clerk/phlebotomists. Responsible for verifying specimens, doing collection group inquiries and printing label sets using the lab computer system. Must have proven good guest relation skills, maintain a good attendance record and follow all hospital rules, policies and procedures. Must perform accurate work in a timely manner. Must be competent to assess and meet the needs of patients of all age group or contact appropriate hospital resource for guidance. In addition to performing the essential functions listed below, may also be assigned other duties as required.

Statement of Accountability - Reports to: Lab Office/Phlebotomy Supervisor

Qualifications - Education - Required: High School Diploma Desired: Courses in medical terminology or medical assisting Licenses/Certifications - Required: Current State of California Phlebotomy Technician Certification Work Experience - Required: One year hospital experience or equivalent of three (3) years of phlebotomy experience; ability to type at least 20 net wpm Language Skills - Required: English Computer Skills- Required: Ability to use Microsoft Windows, Word Excel. E-mail or equivalent Other Skills and Abilities - Required: Verbal ability to communicate with staff, patients, and physicians Other Qualifications -Required: Clerical perception is necessary to proofread typewritten reports, to cross-index and file various documents and to avoid transcription errors.

Essential Job Responsibilities

Achieving Results Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity - 1. Draws outpatients as soon as possible to minimize patient waiting time. 2. Orders tests and processes specimens arriving in the laboratory according to established procedure and test requirements. 3. Verifies specimens in the computer with the correct date and time. 4. Maintains blood drawing areas and trays in a neat, clear and orderly manner.

Demonstrates Skill Key Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety - 1. Follows patient identification procedures including checking both name, MR#, or date of birth when drawing patients and labeling specimens. 2. Performs venipunctures and skin punctures as needed in a timely manner. Observes strict principles of asepsis and antisepsis to prevent infection of patient and contamination of specimens. 3. Operations centrifuges, bar code printer, fax, and other equipment as needed. 4. Processes specimens for microbiology as required. 5. Instructs patients on specimen collection geared to their age and physical abilities. 6. Assists in Histology as required. 7. Performs information collection and reporting as required. 8. Follows safety policies at all times, helps to maintain a safe workplace. 9. Follows through on tests or procedures left from a previous shift, and reports any incomplete assignments to assure continuity of reports. 10. Acts as receptionist for the laboratory by receiving and registering patients, answering and handling incoming telephone calls, giving results of tests to doctors and giving instructions to patients. 11. Participates in Training of Phlebotomist and assessment of initial and periodic Competency performance.

Planning & Coordinating Key Components: delegates, decision making, problem solving, management of resources - 1. Judgement - Displays good judgement and a practical and effective approach to problem solving. 2. Evaluates incoming specimens for rejection criteria that apply and follows specimen rejection procedures.

Professionalism Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communications skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality - 1. Act as receptionist for the laboratory by receiving and registering patients, answering and handling incoming telephone calls, giving results of tests to doctors and giving instructions to patients. 2. Answers telephone questions regarding phlebotomy section and specimen requirements. 3. Performs job both in person, on telephone, and through other means of communication, according to requirements. 4. Remains in compliance with hospital policies on attendance and punctuality.

Improving the Organization Key Components: performance improvement, quality initiatives - 1. Participates in Performance Improvement activities as requested. 2. Reviews employee policies and procedures regularly to maintain a complete understanding of hospital regulations and new relevant and pertinent information.

Self-Development Key Components: maintain license/certification, education and training - 1. Education - Maintains licensure, certification, education & training levels.

Regulatory Compliance Key Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies - 1. Follows OHSA Blood Borne Pathogens Standard. 2. Confidentiality - Maintains confidentiality of all hospital information. Safeguards protected health information from any intentional or unintentional disclosure.

Prepared by: ___________________________________ Title: ___________________ Date : __________

Approved by: ___________________________________ Title: ____________________ Date: __________

Personnel Office Review: ___________________________________________________ Date: __________

Revised Date: ___________________________________________________________________________