Customer Account Coordinator

Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Pay: Wages are anticipated to start between $23 - $30 per hour, depending on experience.
Visa Sponsorship: This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.

We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

What You Will Do

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Who You Are (Basic Qualifications)

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Highly organized and detail-oriented, especially in managing data and account accuracy

What Will Put You Ahead

• Strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).