Automotive Customer Service Representative $16-$22/hr - 2583

Job Description

Job Description

Automotive Customer Service Representative - $16-$22/hr - No Weekends

Location: York, PA
Schedule: Monday-Friday, 7:30 AM-5:00 PM; weekends closed
Pay Rate: $16-$22 per hour (Depending on Experience / Skill Set)
Pay Type: Hourly

We are seeking an Automotive Customer Service Representative in York, PA to support customers and the front-office team at a well-established independent automotive repair shop. This role is ideal for someone with strong interpersonal and clerical skills who enjoys working directly with people. The shop offers a family-oriented, customer-first environment built around integrity, trust, and long-term customer relationships.

Key Responsibilities

• Answer incoming phone calls and assist customers with service-related questions.
• Schedule customer appointments and support daily front-office workflow.
• Greet customers and provide friendly, professional customer service.
• Follow up with customers and provide updates throughout the service process.
• Process customer payments and assist with general front-office responsibilities.
• Listen to customer needs and help maintain clear communication between customers and the service team.
• Support a consultative customer experience focused on helping customers understand and plan for vehicle service needs.

Qualifications

• Strong interpersonal and customer service skills.
• Comfortable communicating with customers by phone and in person.
• Clerical and general front-office skills.
• Strong organization and attention to detail.
• Ability to work effectively with customers and other members of the shop team.
• Previous automotive repair shop experience is valuable for candidates who will assist with repair orders, estimates, parts, or recommended repairs.

Compensation & Benefits

• Hourly pay of $16-$22, based on job-related experience and demonstrated skills.
• Employee-paid AFLAC options, including medical, dental, and vision.
• SIMPLE IRA with employer contribution up to 3%; eligibility begins on day one.
• PTO available after 90 days, up to 120 hours annually and prorated based on start date.
• Six major paid holidays plus the day after Thanksgiving.
• Uniforms provided; employees take uniforms home for laundering.
• NAPA Auto Tech training and automotive conference opportunities.
• Employees may work on personal vehicles after hours.

Why Work Here

• Monday-Friday schedule with weekends closed.
• Family-oriented environment with a supportive team.
• Nearly 70 years serving the East York community.
• Customer-first approach focused on integrity, trust, and long-term relationships rather than high-pressure sales.
• Independent repair environment servicing a wide variety of makes and models.
• Continued training and development opportunities.

If you enjoy helping people and want to build customer relationships in an established independent automotive repair environment, apply today or connect with Promotive to learn more.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.

#IND-DOSA