Principal Technical Success & Incubation Architect (Cortex)

Incident Commander And Architect Of Future Growth

At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Act as the Incident Commander for friction and the Architect of future growth. Your mandate is to protect the Engineering roadmap by filtering noise and resolving high-stakes escalations, while simultaneously partnering with the TPE team to drive early-stage technologies from 'Project' to 'Field Ready'. You ensure that when we win, we win systematically.

Key Responsibilities

• Serve as the primary triage point for high-stakes/Red Account technical friction, distinguishing issues for TPE Teams versus those requiring extensive intervention.
• Drive Root Cause Analysis (RCA) to ensure systemic problem resolution and prevent recurrence of issues.
• Define technical success requirements for product and solution beta programs.
• Work with the staff programs lead and technical product engineering team to define the technical requirements and outcomes for Cortex solutions.
• Own the strategic playbook for future platform transitions, proactively identifying technical hurdles and defining the 'Golden Path' for customers.

Required Qualifications

• 7+ years in Technical Sales Engineering, Professional Services, or Escalation Engineering.
• Deep technical understanding of the Cybersecurity landscape (SIEM, XDR, SOAR, Cloud Security).
• Proven ability to lead 'Red Account' situations to resolution.
• Experience as a Solution Architect, Escalation Engineer, or Technical Account Manager.
• Demonstrated experience bridging the gap between R&D (Product/Eng) and the Field (Sales/CS).

Preferred Qualifications

• Deep technical expertise with the Cortex stack.
• Ability to manage pressure from customer and internal stakeholders, translating that into clear technical tasks for engineering teams.
• A 'closer' mindset with an understanding that a POC is complete when the deal closes, not just when the code works.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$122,000.00 - $196,000.00/yr

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.