Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact  for all guests and help make their stay a memorable one. If you are new to hospitality, a front desk agent is a great starting point with huge potential for upward mobility.

Job Specifications:

• Starting Wage: $20.00/hr - $23.00/hr 

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No  

Job Responsibilities:

• Welcome guests in a warm, friendly, prompt and professional manner.
• Oversee the registering of guests, issuing of building codes, providing  information on hotel services and room location, and processing payments for stay, and guest room move request according to brand standards
• Answer phones in a prompt and courteous manner with a pleasant, energetic  voice
• Anticipate guests and owners needs, respond promptly and acknowledge all  guests passing by
• Always maintain a professional appearance and demeanor
• Help resolve discrepancies with guest bills
• Ensure that the Front Desk is always kept tidy and clean
• Communicate with maintenance and housekeeping staff to ensure guest and  owner needs are met
• Handles confidential information, including guest records, with a high degree of  integrity
• Other duties as assigned

Job Requirements:

• High school education or equivalent–required
• Computer skills with ability to learn quickly –required
• Basic reading, spelling, and math skills –required.
• Ability to converse clearly and comfortably in English with many different types of  people–required
• Ability to work with guests using good social manners, diplomacy and tact –  required
• One year of customer service experience –preferred

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  515197
Reference Date: 07/02/2026 
Job Code Function: Front Office