Director, Growth and Integration

Director Of Growth And Integration

The Director of Growth and Integration works under the supervision of the Chief Operating Officer (COO) and partners closely with the VP of Home Health, VP of Business Development, regional and local leadership, and Support Services teams to prepare for and integrate start-ups, organic growth, and potential acquisitions.

• Leads market start-up readiness and integration planning in partnership with enterprise and local leaders (new markets, organic growth initiatives, and potential acquisitions)

• Builds and maintains standardized launch and integration playbooks (people, clinical operations, compliance, billing, referral development, and vendor readiness)

• Supports onboarding, orientation, and transition of new and up-and-coming local leaders to successfully launch and stabilize markets (without assuming day-to-day local leadership responsibilities)

• Drives effective project and change management through coordination of cross-functional workstreams and timelines; tracks dependencies, risks, and readiness milestones through go-live and post-launch stabilization

• Ensures new and expanding markets align with Well Care's culture, mission, vision, values, and patient experience standards

• Partners with operations and clinical leadership to drive early performance against key operational, quality, compliance, and financial metrics

• Performs other appropriate duties as assigned

PRIMARY JOB DUTIES

1. Partners with the COO, VP of Home Health, VP of Business Development, Regional Director of Operations, and local leadership to plan and execute market expansion and integration activities for start-ups, organic growth, and potential acquisitions.

2. Develops, maintains, and continuously improves standardized market launch and integration playbooks, tools, and templates (readiness checklists, workplans, training plans, communication plans, and stabilization scorecards).

3. Leads readiness planning and go-live preparation, including staffing plans, orientation schedules, operational workflows, clinical documentation processes, payer readiness, and vendor setup in collaboration with functional owners.

4. Supports onboarding, orientation, and transition of new and up-and-coming local leaders; provides coaching, tools, and cadence to accelerate leader readiness while preserving clear local ownership of day-to-day operations.

5. Facilitates cross-functional integration for new markets and acquired operations, aligning people, process, technology, policy, and culture to Well Care standards. Serves as a culture champion for new operations.

6. Creates and manages market launch timelines; tracks milestones, risks, issues, and dependencies; escalating barriers and driving solution-oriented recommendations for executive and local leadership.

7. Partners with local leadership to implement early performance management routines post-launch, including KPI dashboards and action plans for census growth, referral development, staffing productivity, quality outcomes, and patient experience.

8. Ensures launch and integration activities meet all regulatory, payer, accreditation, and internal policy requirements; partners with compliance and clinical leadership to address gaps prior to go-live.

9. Collaborates with Business Development and local leaders to support referral development readiness (messaging, outreach cadence, relationship handoffs, and service line positioning) during market entry and ramp-up

10. Leads change management and communications for start-ups and integrations, ensuring clarity of roles, expectations, timelines, and support resources for enterprise and local teams.

11. Assists with Certificate of Need application development and ensuring project development of approved operations.

12. Prepares ongoing market analysis and intelligence to support growth initiatives.

13. Maintains confidentiality and discretion related to growth strategy, pipeline activity, acquisition targets, and integration plans

JOB SPECIFICATIONS

1. Preferred Education: BSN from an accredited school, master's degree in nursing or health related field.

2. Licensure/Certification: Minimum 5 years healthcare operations management experience. Preferred: Current and valid RN license in state providing leadership (NC/SC).

3. Experience: 3-5 years home health and/or hospice experience; 3–5 years progressively responsibility management experience; demonstrated experience supporting market launches, start-ups, turnaround/stabilization, and/or operational integration (preferred).

4. Technical Skills:

a. Extensive knowledge of home health and/or hospice concepts/principles, regulations, and accreditation standards;

b. Strong project management, change management, and cross-functional coordination skills;

c. Ability to build standardized processes and launch playbooks;

d. Strong computer literacy and ability to leverage dashboards/metrics

e. Excellent leadership, interpersonal, and professional communication skills

5. Physical Requirements: Effective verbal/written communication; ability to travel regularly to start-up and expanding markets, patient homes, referral sources, and office locations as needed.

6. Mental Requirements: Statistical analysis, forecasting, problem-solving, regulatory interpretation.

7. Sensory Requirements: Ability to see, hear, and communicate verbally.

8. Exposure to Hazards: Primarily office-based with occasional exposure during joint visits Hours of Work: Monday – Friday 8AM – 5PM with flexibility, travel required.

9. Other Requirements: Valid North Carolina or South Carolina driver's license