Business Applications Analyst

Job Description

Job Description

Position Overview: The Business Applications Analyst provides hands-on technical ownership and operational support across Catalyst’s enterprise systems landscape. Working closely with the Senior Business Applications Analyst, this position is responsible for maintaining and improving critical platforms, building and troubleshooting integrations and automations, supporting identity and access processes, and driving process efficiency. While UKG serves as the primary system of focus, the Business Applications Analyst is expected to provide support across the broader ecosystem of tools and systems that support the organization’s daily operations.

Key Responsibilities:

Enterprise Systems Administration & Support

• Provide day-to-day administration, configuration, and operational support across key enterprise platforms, including UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related systems.
• Own ongoing maintenance, configuration, business rules, security roles, and release management for UKG as the current primary system.
• Support the evaluation and implementation of additional UKG capabilities (such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk) as organizational priorities evolve.
• Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.

Integrations, Automation & Troubleshooting

• Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines (including UKG-to-Entra identity flows and third-party benefits feeds).
• Identify and remediate broken or inefficient data flows and process bottlenecks.
• Develop and improve automations that reduce manual work, with particular focus on HR and payroll workflows such as the Personnel Action Form (PAF) process.
• Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
• Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.

Service Delivery, Reporting & Enablement

• Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
• Design and maintain reporting and dashboards (using platform-native tools or Power BI) to support leadership, departmental metrics, and compliance needs.
• Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
• Create and maintain clear documentation, knowledge base articles, and SOPs to support users and reduce recurring support volume.

Required Qualifications:

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
• Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.

Preferred Qualifications:

• Experience with enterprise systems and platforms including UKG, Freshservice, NetSuite, Entra, Intune, PowerShell, 1Place, Hubbe, or Power BI.

Key Competencies:

• Ability to rapidly learn and become proficient in complex enterprise systems.
• Strong analytical, proactive, and problem-solving skills.
• Ability to identify opportunities for automation, process improvement, and operational efficiency.
• Commitment to continuous improvement and enhancing organizational processes.

Working Conditions:

• Office work environment.
• Generally pleasant working conditions.
• Daily assignments generally don’t involve prolonged physical effort.

Shift Type:  Full Time, Exempt, Hybrid

Schedule:  Monday - Friday / 3 days in office, 2 days remote 

What We Offer:

• Medical, Dental, and Vision Benefits
• 401(k) Retirement plan and Employee Assistance Program (EAP)
• Personal Health Advocate
• Paid vacation, sick time, and holidays
• Commuter pre-tax benefit
• Discounted childcare
• Access to the Calm app
• Tickets at Work employee discounts
• Be constantly in a learning and growth process with training and professional growth advisory

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.