Account Supervisor

Account Supervisor

MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences. MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market.

About the Role:

The Account Supervisor role is responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the agency team's performance and cultivating strong client relationships to encourage new and repeat business. The Account Supervisor demonstrates thinking across the client's line of business and not just on their teams' assigned projects. They act as a trusted advisor and partner to the client.

The Account Supervisor has expert marketing skills (website and CRM), the ability to anticipate needs, is an experienced executor and has the confidence to express and author informed opinions. The Account Supervisor is responsible for the daily coordination with project management resources and interactions across other disciplines. This role is focused on leading the team to support the client for their website experience.

Responsibilities:

• Primary client contact for website strategy, recommendations and implementation.
• Manage the execution of website experience across strategy, UX optimizations, design, content creation and authoring.
• Skilled at writing kick-off documents/briefs, kicking off cross-discipline teams, evaluating and commenting on creative and managing creative updates based on client feedback.
• Lead and support the development of client and field team meeting decks and materials.
• Manage approvals from clients.
• Acts as the primary, senior client contact for assigned projects, developing relationships with clients and working closely with them to learn their business and communication needs.
• Directly manage and mentor junior team members across Account or Project Management.
• Manage across teams to deliver on client campaigns.
• Present deliverables to client.
• Responsible for development and implementation of strategic project plans and creative campaigns.
• Frequent, regular contact with clients to ensure client satisfaction.
• Manage overall budgets across your team member's projects. Develop estimates and manage cost against project budgets.
• Plan and coordinate project setup and execution.
• Report on campaign progress, problems, variance, upcoming deadlines and client satisfaction to Account Director.
• Helps Account Director lead overall strategy and planning activities.
• Have a thorough understanding of the Client's business environment, including competitors, challenges and opportunities.

Education/Experience:

• Minimum five years experience leading projects and accounts. Must have agency experience.
• Experience working at a supervisor level and managing other team members.
• Experience managing website content or full website experiences.
• Clear understanding of key digital metrics and the ability to analyze, interpret, explain and draw conclusions from data.
• Experience working closely with analytics, creative and digital programming teams.
• Proactive, self-starter who can work as part of a team primarily and independently when needed.
• This person will have a sense of urgency, attention to detail, and the ability to work under very tight/aggressive deadlines while managing multiple projects.
• Must be extremely organized, detailed and accurate.
• Outstanding project and budget management capability.
• Responsive to both internal and client needs in a timely, professional manner.
• Resolves and/or escalate issues in a timely fashion.
• Skill at writing decks and presentation. Strong business writing, communication, and interpersonal skills.
• Highly skilled in managing project schedules and timelines.
• Solution oriented problem-solving approach.
• Ability to grasp complex concepts easily.
• Ability to operate in a systematic and logical manner, with use of good judgment.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.