Patient Care Advisor & Operations Technician

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Patient Care Advisor & Operations Technician

Cumberland, MD, Cumberland, MD, US

Salary Range: $16.00 To $16.00 Hourly

POSITION TITLE: Dispensary Patient Care Advisor & Operations Technician

REPORTS TO: Dispensary Manager and Assistant Manager

FLSA STATUS: Non-Exempt (Part-Time)

DEPARTMENT: Dispensary

LOCATION: Grow West MD (213 S. Walnut St.)

WORK SCHEDULE:

This is a part-time position that includes holidays, weekends, and evenings up to 10:00pm.

Must have flexibility in schedule to meet the operation’s needs .

RESPONSIBILITIES WILL INCLUDE:

• Follow Grow West MD, LLC Policies & Procedures, SOP and fully comply with the Maryland Medical Cannabis Commission regulations of COMAR and NAV fulfillment.
• Provide expertise and knowledge to patients and explain the potential benefits of each product sold pertaining to strains of therapeutic cannabis, administration methods effects and uses.
• Assist in the patient intake process, maintaining confidential patient paperwork and patient records.
• Receive, prepare, and complete patient orders and sales utilizing point of sale inventory tracking and record keeping system.
• Handling cash payments, entering transactions into POS system while maintaining close attention to details related to discounts and patient allotment.
• Verify each patient’s identification for industry discounts as necessary.
• Identify unique needs of each individual patient by demonstrating compassion, empathy, and sensitivity.
• Ability to immediately address any customer conflict or complaint, inspiring long‑term patient relationships and company loyalty.
• Ensure all information is correctly printed and visible on all labels before dispensing.
• Daily written records enable a three‑part check system to ensure proper lot number verification against inventory pull system.
• Ability to answer patients’ questions about product COA’s.
• Responsible for job queue fulfillment and coordinating with vault personnel for pending orders.
• Maintain inventory control by inspecting lot and metric number for each product and label.
• Reporting all necessary inventory and product information in compliance with state laws and regulations to the manager on duty
• Communication of inventory levels ensuring adequate stock of products
• Complying with all documented security procedures to safeguard patients and products.
• Professional communication with suppliers, delivery personnel and co‑workers
• Highly organized and ability to multitask during busy hours.
• Continuing cannabis education and maintaining up‑to‑date product knowledge.
• Maintain private and confidential, sensitive patient information, must always be HIPPA compliant.
• Comfortable working with a variety of software’s including spreadsheets, dispensary compliance software, METRIC, and POS.
• Assist in maintaining a stocked, clean, and properly operational dispensary.
• Work in a team environment with close coordination with staff members
• Utilize Grow West MD, LLC record keeping system to maintain and manage patient records and inventory.
• Ability to assist in opening and closing duties upon request.
• Willingness to work a flexible schedule and to fill in when needed.
• The company reserves the right to add or change duties at any time.
• All other duties as assigned.

Additional Notes:

Grow West reserves the right to modify, add, or remove duties at its discretion to meet evolving business and regulatory needs.

COMPETENCIES:

ANALYTICAL : Synthesize complex or diverse information, self‑maintain workflow and procedures

PROBLEM SOLVING : Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations

SAFETY AND SECURITY : Observe and follow security procedures and safety protocols.

ATTENDANCE : Consistently arrive at the facility on time ready to work.

TEAMWORK : Contribute to building positive and productive team environment, build morale to achieve group commitments to goals and objectives, support team’s effort to succeed

L EADERSHIP : Display passion and optimism, inspire respect and trust in co- workers.

INTERPERSONAL SKILLS : Focuses on resolving conflict; maintains confidentiality; listens to peers without interruption; remains open to other’s ideas; implements strong proven practices developed by qualified managers and staff

TECHNICAL SKILLS : Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

FLEXIBILITY : Ability to adapt to changing work environments, protocols, and organizational needs and requirements

INITIATIVE : Volunteers readily seek increased responsibility, look for and offers help when needed

DEPENDABILITY : Follows instructions, responds to management direction; takes responsibility for own actions, keeps commitments

LANGUAGE SKILLS : Ability to read and comprehend detailed instructions

PHYSICAL DEMANDS:

The physical demands described here must be met by an employee to successfully perform the essential functions of the job. Employees must be able to wear required personal protective equipment (PPE) for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job employee is regularly required to stand for an eight‑hour shift. The employee is regularly required to use hands and fingers; reach with hands and arms; stoop; knee, crouch, or crawl; talk, hear, taste and smell. The employee must regularly lift and/or move up to 15 pounds, frequently lift and or move 25 pounds and occasionally lift and/or move 60 pounds. Specific vision abilities required by this job include both close vision and distant vision. Exposure to non-weather-related temperatures and humid conditions, contact with water or liquids, work may be performed in a closed or locked facility providing safety and security for workers and products.

EQUAL OPPORTUNITY:

Grow West MD is an Equal Opportunity Employer. We comply with all local, state, and federal laws prohibiting employment discrimination based on protected class status, including race, color, sex, age, religion, national origin, marital or familial status, military or veteran status, sexual orientation, gender identity, disability, genetic information, and all other categories protected by law.

Note: As required by Maryland law, all Grow West MD employees must be at least 21 years of age and free from any disqualifying felony convictions.