CMA

Job Description

Job Description

Assists with the examination and treatment of patients within the scope of administrative and clinical tasks as delegated by the physician/APP. This includes greeting and assisting patients with paperwork, taking blood and giving injections, taking a history and doing vital signs. In addition, the CMA can help in assessing the patient’s condition, identifying problems and making informed decisions regarding appropriate care interventions.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide basic patient care as delegated.
• Assist in the collection of data and document in the patient chart.
• Administering medication and vaccinations under supervision of the provider.
• Take patient vital signs, medication history, weight.
• Collecting samples (e.g., blood, urine, etc.).
• Assist with procedures under direct supervision of the Provider
• Record nursing care given and report to the appropriate person (RN or Provider) changes in the condition of a patient.
• Participate with other health team members in meeting basic patient needs.
• Prepares treatment rooms for examination of patients.
• Performs basic clerical duties including answering the phone, maintaining records, and filing.
• Assists with maintaining a clean and orderly environment.
• Verbatim transmission of the provider medication, prescription, laboratory, diagnostic imaging orders.
• If applicable to employee’s designated licensure and education, inserts and cares for urinary catheters under the supervision of an MD/DO, APP or RN.
• Place outgoing calls for the communication of results under the direct supervision of the MD/APP discussing only what is directly stated in the result note. No incoming calls transcribed.
• Actively participate in employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
• Maintain current nursing skills and knowledge base by completion of mandatory continuing education.
• Reinforce teachings provided by an RN or provider and provide basic healthcare instruction (LPN only).
• Ability to fill in in other departments in the clinic as needed, including but not limited to lab and scribe.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education and Experience:

• Graduation from an accredited program as required for corresponding Licensure or Certification
• A minimum of 1 year of OB experience is preferred
• One or more of the following is required:
  1. Current license for Licensed Practical Nurse in the State of Wisconsin. Maintain current nursing licensure. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse’s responsibility to notify the Manger of Clinical Services immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.
  2. Medical Assistant credentialed from the National Health career Association obtained prior to hire date.
  3. Registered Medical Assistant credentialed from the American Registry of Medical Assistants also accepted.
  4. Medical Assistant credentialed from the American Medical Technologists (AMT) obtained prior to hire date.
  5. Medical Assistant credentialed from the National Center for Competency Testing (NCCT) obtained prior to hire date.
  6. Medical Assistant credentialed from the American Association of Medical Assistants (AAMA) obtain prior to hire date.
• Current Basic Life Support (BLS) and CPR certifications.

Knowledge

• OB/GYN Clinical Knowledge - Knowledge in the care of OB/GYN clinical patients. Assist in carrying out procedures under the guidance of a provider.
• Medical Office Equipment – Knowledge of and understanding in how all office clinical equipment works.
• Clinical Triage – Knowledge of and competency in clinical telephone triage.
• Medical Terminology – Knowledge of and comprehension of workplace medical terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• HIPAA – Knowledge of HIPAA regulations, clinic policy and the importance of maintaining patient confidentiality, including abiding by the minimum necessary access and disclosure.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work independently in high volume, fast-paced, multi-tasking environment.
• Communication – Communication is essential to this position. Communication will occur between all departments and positions to ensure proper patient service. This position requires the ability to understand written sentences and paragraphs in work-related documents, the ability to talk to others to convey information effectively and the ability to effectively in writing as appropriate for the needs of the audience.
• Interpersonal skills – including coordination, instructing, negotiation, persuasion, service orientation and social perceptiveness.
• Time Management skills- Managing one's own time and the time of others.
• Coordination- Communicate with MD/DO/APP for patient plan of care. Ability to adapt to changing conditions and work responsibilities.
• Instructing- Reinforce the teachings provided by a provider. Provide basic health care instruction. Do hands on teaching of staff as needed.
• Complex Problem-solving Skills - Must be detail oriented, able to multitask and have effective technical knowledge related to diseases and medication.

Technical Skills

• Troubleshooting- Determining causes of operating errors and deciding what to do about it.
• Must be able to work standard office equipment; computers, fax machines, copiers, printers, telephones, etc.

Work Context

Communication

• This position will require communication between all staff and departments.

Role Relationships

• This position plays an integral role in providing healthcare to patients and will have interactions with others both inside and outside the organization.

Impact of Decisions

• This position may require a high level of independent decision-making. This position requires communication with team members to finalize decisions that could impact the patient experience.

Responsibility for Others

• This position does not have direct reports.

Work Setting

• This position primarily works in a clinical office environment.

• Climate controlled office.

Work Attire

• This position requires wearing an approved scrub uniform and closed toe shoes.
• A uniform jacket is provided.
• A name tag is provided and required to be worn during working hours.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Role will have periods of fast paced work as well as periods of slower paced work.
• Frequent use of computer, keyboard, copy and fax machine and phone.
• Frequent exposure to sharp objects and instruments.
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents.
• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of forty to fifty (40-50) pounds without assistance.
• Prolonged repetitive movements of hands, fingers and arms for typing and/or writing during work shift.
• Must be able to handle high stress situations with multiple tasks having similar deadlines.
• There is frequent reaching, handling of equipment/instruments while attending to the patient’s needs.
• Near visual acuity.
• Occasional exposure to moving mechanical parts and risk of electrical shock.
• Occasional contact with aggressive or combative patients.
• Wearing of Personal Protective Equipment (PPE) for your protection and the patients.
• Possible exposure to sharp objects and instruments.
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents.

Tools and Technology

Computers

Scanners/Copy Machines

Calendar and scheduling software

Electronic mail software (including Outlook)

Medical software - EPIC

Microsoft Office suite software

Other Technology

• Medical equipment as needed including patient monitors, colposcope, IV pump, NST, glucometer, ect.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.