Area Service Manager

Benefits & Perks Base salary range of $140K - $160K + Area Service Manager Commission Plan Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. HSA, FSA, and life insurance offerings. Maximize your professional development with our award-winning Learning & Engagement team. Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE. Career pathing flexibility and mobility. Responsibilities As Area Service Manager, you will be responsible for the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed‑price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians. Assumes responsibility for achievement of area sales and operational gross profit and cash management goals. Maintains and retains ODR customer relationships through quality of service, timely execution and proper staffing. Manages staff to maximize pull‑through opportunities and margins from captive accounts. Manages maintenance contract execution for timeliness, quality and profitability through proper pre‑planning, staffing and scheduling to minimize non‑productive or idle time. Renews maintenance contracts within the given service area at target escalation and pricing levels to meet target margins. Develops excellent customer relationships by positioning the company as the first‑call trusted source for technical service and maintenance needs. Maintains high visibility with customers and makes frequent visits in support of the account objectives. Ensures the service team plans and manages work with a unique understanding of the customer’s ongoing operations to minimize disruption to their business objectives. Partners with the service coordinator and field operations staff to plan daily and weekly manpower and technician needs. Understands the company’s broader MEP solutions capabilities and collaborates across the branch to ensure a seamless customer experience and capture additional wallet share. Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers and major project operations teams to ensure client needs are met. Participates in strategic account planning to increase recurring revenue from captive accounts. Ensures purchasing is completed in a timely and cost‑effective manner. Possesses strong financial acumen and command of departmental profitability. Maintains accuracy of all business records, reports, logs, and data, and submits regular reports to management. Ensures all work is billed promptly upon completion or per contract terms. Monitors payment of customer invoices and follows up on all departmental receivables over 60 days past due. Hires, trains, and develops staff capable of meeting customer commitments. Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer. Requirements 4+ years of related employment experience. Advanced knowledge of the HVAC/controls industry. Strong attention to detail and ability to multitask in a fast‑paced environment. Intermediate level computer skills, including proficiency with Microsoft Office (especially Excel). Excellent communication and interpersonal skills to develop and enhance business relationships. Valid driver’s license and compliant driving record per company policies. Ability to travel up to 40% of the time, primarily to local job sites. Preferred Qualifications College degree or advanced education preferred. Prior supervisory or management experience is a plus. Familiarity with back‑of‑house facilities maintenance staff personnel and operations. Experience in technical skilled trades or service execution and MEP equipment and systems diagnostics, maintenance and repair. Conduct Standards Maintains appropriate company confidentiality at all times. Protects company assets and upholds the Code of Conduct & Ethics ethically. Promotes the "Hearts & Minds" safety culture. Consistently exemplifies the Core Values of the Company: we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE. Work Environment Primarily a professional office environment using standard office equipment. Tasks may require occasional travel to local job sites with typical construction site exposure. Physical Demands Regular walking, talking, standing, hearing, repetitive motion, visual acuity and manual dexterity required. Sedentary position with occasional exertion up to ten pounds or negligible force frequently. Equal Opportunity Statement Limbach Facility Services LLC is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr