Service Designer (6607)
Innova
A client of Innova Solutions is immediately hiring for Service Designer. Position type: Fulltime, Contract
Duration: 12+ months
Location: New York 10010 (Hybrid)
Shift: 9:00 AM-05:00 PM As a Service Designer, you will:
Day to Day Responsibilities
We are seeking an experienced Senior Service Designer to join our Experience Design organization and help scale journey mapping and service design capabilities across the enterprise. This role is ideal for a hands-on service design professional who excels at translating research into customer journey artifacts, building scalable design processes, and driving experience strategy within a fast-paced, collaborative environment. The successful candidate will partner with cross-functional stakeholders to establish repeatable frameworks, AI-enabled workflows, and best practices for enterprise-wide journey mapping. Key Responsibilities:
Required Skills & Qualifications
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you! Nikita Awasthi
View phone number on apply.j-vers.com
View email address on apply.j-vers.com PAY RANGE AND BENEFITS:
Pay Range *: $45 - $50 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on apply.j-vers.com or View phone number on apply.j-vers.com. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply to STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions .
INDGN01 Pandologic. Category:General, Location:Flushing, NY-11352
Duration: 12+ months
Location: New York 10010 (Hybrid)
Shift: 9:00 AM-05:00 PM As a Service Designer, you will:
Day to Day Responsibilities
We are seeking an experienced Senior Service Designer to join our Experience Design organization and help scale journey mapping and service design capabilities across the enterprise. This role is ideal for a hands-on service design professional who excels at translating research into customer journey artifacts, building scalable design processes, and driving experience strategy within a fast-paced, collaborative environment. The successful candidate will partner with cross-functional stakeholders to establish repeatable frameworks, AI-enabled workflows, and best practices for enterprise-wide journey mapping. Key Responsibilities:
- Facilitate discovery workshops to identify customer, advisor, and internal user journeys, along with supporting business processes, systems, and tools.
- Conduct qualitative research and synthesize stakeholder feedback into actionable experience frameworks and journey maps.
- Design end-to-end customer experiences by creating journey maps and service blueprints that identify pain points, opportunities, and key moments.
- Develop and maintain journey artifacts as the organization's single source of truth for experience design initiatives.
- Build scalable, AI-ready templates, methodologies, and workflows to standardize journey mapping across the enterprise.
- Create reusable, component-driven journey artifacts that improve consistency, efficiency, and collaboration.
- Establish and maintain a centralized library of journey maps, service blueprints, and design templates.
- Partner with business, technology, operations, and design teams to align customer experiences with operational and technical ecosystems.
- Leverage modern design and AI tools to streamline journey creation, documentation, and production processes.
- Support additional experience strategy, service design, and organizational transformation initiatives as needed.
Required Skills & Qualifications
- Bachelor's degree in Human-Centered Design, UX Design, Service Design, Design Strategy, Business, or a related field (or equivalent experience).
- Extensive experience in Service Design, Experience Strategy, Customer Journey Mapping, or Customer Experience (CX).
- Proven ability to facilitate workshops, manage stakeholders, and drive cross-functional collaboration.
- Strong experience creating service blueprints, customer journey maps, and experience frameworks.
- Demonstrated success in building repeatable processes, templates, and scalable design methodologies.
- Strong systems thinking with the ability to connect customer experiences to operational and technical processes.
- Proficiency with Figma, FigJam, Claude Design, or similar collaborative design platforms.
- Familiarity with AI tools such as ChatGPT and Claude to improve design workflows and productivity.
- Excellent communication, facilitation, analytical, and problem-solving skills.
- Experience building enterprise-wide service design or customer journey mapping capabilities.
- Expertise creating scalable, reusable artifacts using component-driven or code-based production approaches.
- Experience working in complex, highly regulated environments; financial services experience is preferred.
- Ability to influence executives, business leaders, product teams, and cross-functional stakeholders while championing service design best practices.
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you! Nikita Awasthi
View phone number on apply.j-vers.com
View email address on apply.j-vers.com PAY RANGE AND BENEFITS:
Pay Range *: $45 - $50 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on apply.j-vers.com or View phone number on apply.j-vers.com. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply to STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions .
INDGN01 Pandologic. Category:General, Location:Flushing, NY-11352
Vacancy posted more than 2 months ago
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