Director, Global Credit and Collections

Director, Global Credit and Collections

Join Axon and be a force for good.

At Axon, we're on a mission to protect life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be a part of a fast-paced, winning team? Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order to cash operations. This is a leadership role responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a result-oriented leader who can operate and both the strategic and operational level – influencing senior stakeholders while ensuring flawless execution globally. This role will work cross functionally to gather customer requirements early in Axon's sales cycles to improve the customer invoicing experience. The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT). You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology utilized in the Global Credit and Collections lifecycle. In this role, you will be responsible for establishing and updating accurate reserves, having a strong understanding of customer contracts and billing within Axon's CRM and ERP systems, as well as understanding how Axon satisfies its performance obligations to customers and issues invoices. You will help drive business requirements to deliver enabling technologies that ensure accurate invoicing and timely collection based on Axon's contracts and orders. Your mission will be to develop and deliver best practices to support improved cash collections and reduced bad debts. You will help lead various data standards initiatives, including customer master data, customer contracts, and accounts receivable details, working closely with Finance, Sales Operations and IT business partners. You will help deliver new policies or policy updates and process documentation where needed. You will lead a team of credit and collections professionals, providing leadership over an organization of approximately 20 employees. This position reports to the VP of Commercial Operations. This role will be customer facing at times, representing Axon with a high degree of professionalism, collaboration and ownership. The Director will work closely with the quoting, order processing, and IT teams, as well as members of the Sales, Sales Operations, Finance and Legal teams. The Director will own various internal controls including credit worthiness, cash application, and provisions for uncollectible receivables. At Axon, our goal is to make each individual feel valued for their contributions to the company's mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

What You'll Do

Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA Reports to: VP, Commercial Operations Direct Reports: 13 individuals

• Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers
• Partner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirements
• Help lead the delivery of process and technology enhancements, working cross-functionally to identify and recommend optimal solutions
• Define and deliver change management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly defined
• Partner with IT teams to design, test and implement proposed technology changes which aid in more effective and efficient credit review and invoicing / collection processes
• Help set priorities for teams engaged in Axon's opportunity to cash transformation programs
• Ensure customer facing teams operate with the appropriate level of empathy and support of customer needs
• Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expense
• Partner with IT and systems teams to lead ERP and Order to Cash platform enhancements

Collections & Cash Flow Optimization

• Oversee escalated collections strategies for high-value or complex customer accounts, including customer payment plan negotiations, dunning processes where applicable
• Partner with Treasury and FP&A on cash flow forecasting and working capital reporting
• Champion automation and technology investments to modernize collections workflows globally

Credit Risk Management

• Establish and govern global credit policies, risk frameworks, and approval authority
• Oversee portfolio-level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors
• Drive adoption of advanced credit risk tools, scoring models, and data analytics to improve decision-making
• Support automation of customer opportunity and quote approvals with global credit risk insights
• Manage vendor relationships with credit rating agencies

Governance, Compliance & Reporting

• Present AR performance, risk metrics, and strategic initiatives to leadership
• Ensure compliance with applicable regulations across all jurisdictions
• Establish and maintain a robust internal control environment; lead audit readiness for receivables and credit risk areas
• Build and manage executive-level dashboards tracking DSO, cash collection targets, bad debt reserves, and collection effectiveness

What You'll Bring

• Bachelor's Degree in Accounting, Business, Economics
• 12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role
• Strong program and change management expertise, with the ability to lead transformation at scale
• Experience leading large scale process transformation and technology implementation projects, including leveraging automation and AI tools
• Outstanding communication and presentation skills, including at the executive level
• Salesforce.com CRM platform experience (SF Billing and CPQ preferred)
• Strong understanding of ERP systems and integrations with source systems in the quote to cash lifecycle (Microsoft Dynamics 365 ERP experience preferred)
• Clear and concise written and verbal communication
• Highly collaborative business partner focused on Axon team results with ability to balance risk and growth
• Data driven professional with a continuous improvement mindset
• Proactive leader who is able to take initiative and owns resolution through completion
• Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment
• Can motivate a team to deliver according to established deadlines
• Able to work in a fast-paced environment with multiple competing priorities
• Proven track record managing global teams and operating across multiple regions, currencies, and regulatory environments
• Deep expertise in credit risk assessment, trade finance, and collections best practices at scale

Work Location

This role is based from any US office location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits