Technology Business Analyst (Officer) - Hybrid, Driving Insights

Technology Intermediate Business Analyst (Officer) Apply (opens in new window) Job Req Id: 26956368 Location(s): Kowloon, Kowloon City, Hong Kong SAR Job Type: Hybrid Posted: Apr. 23, 2026 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Technology Intermediate Business Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities: Analyze business client needs, document requirements, define and analyze enhancements and derive test cases Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions Generate and compile reports based on findings, including probable causes and potential solutions to systems issues Identify risk and consider business implications of the application of technology to the current business environment Assist in redesigning business processes and perform other duties and functions as assigned Filter, prioritize and validate potentially complex material from multiple sources Exchange ideas and information in a concise and logical manner to facilitate communication between business units and IT Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Participate in Release and Change management meetings as the representative of Hong Kong Candidate is required to work on some weekends if there are major incidents/technology change release occurring during weekends This position also partners with regional Release Management teams and local business users for the followings Country release management activities Change activities, impact analysis and sanity test arrangement Qualifications: 2-5 years of relevant experience in business analysis or systems analysis Knowledge of business analysis procedures and concepts and basic knowledge of other technical areas Proven analytical, interpersonal and organizational skills Consistently demonstrate clear and concise written and verbal communication Demonstrated ability to work on multiple projects in the stream simultaneously Consistently approach work methodically with attention to detail Education: Bachelor's degree/University degree or equivalent experience #LI-Hybrid ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window) . View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster. Apply (opens in new window) #J-18808-Ljbffr Citi