Application Support Engineer

Application Support Engineer

Location: Alpharetta GA

Interview type: L1 – Video and L2 - Face to Face

Position Overview: The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix SQL technologies technology.

Responsibilities include:

• Incident Management - Create and manage necessary process involving incidents
• Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
• Engage with the development team throughout the life cycle to support Application build for Reliability
• Develop software to automate manual operational work
• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
• Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents
• Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
• Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed

Primary Skills / Must have:

• Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys.
• L2-L3 Production Support, Debugging skills, problem solving.
• Experience working in an Agile Development environment.
• Proven ability to understand and troubleshoot complex problems under pressure.
• Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills.
• Experience with performance troubleshooting and remediation.
• Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

Secondary Skills / Desired skills:

• Having good expertise on Linux and shell scripting.
• Need to be very comfortable with Linux Grafana/Kibana dashboarding experience.
• Good problem-solving skills.
• Good communicator.
• Good understanding of brokerage business Jobs (controlM/CBSS/CRON) experience.
• Bachelor's/Master's Degree in Computer Science, Information Systems or related field.

AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates. Note: SubCon Role - This will be a Contract role on an Hourly Pay Rate "*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.