24/7 IT Help Desk Specialist — Tier 1 Support
Athenix Solutions Group
Athenix Solutions Group is seeking multiple Help Desk Specialists for a large program in the Annapolis Junction, MD area. The role provides 24x7 Help Desk support as first response for email, LAN/WAN, directories, standard desktop images and applications. It serves as the initial point of contact for troubleshooting hardware/software, passwords, and printers. Positions span Level 0–3 with DoD 8570.01-M compliance and IAT Level I/II requirements as applicable. #J-18808-Ljbffr Athenix Solutions Group
- People, Technology & Processes, LLC seeks a Help Desk / Customer Support Technician (Tier 1-2) for Aberdeen Proving Ground, MD. You will be the central contact for end-user requests and ensure SLA-driven response and resolution. Responsibilities include ticket logging,...Suggested
- Paycom is seeking a Help Desk / Customer Support Technician (Tier 1-2) at Aberdeen Proving Ground, MD 21005. The role requires U.S. citizenship and an Active... ...interim Secret before starting. You will provide Tier 1-2 IT customer support at ATEC HQ, ATC, OEC, and WSMR and...SuggestedInterim role
- Description Position Title Help Desk / Customer Support Technician (Tier 1-2) - (MD) Location Aberdeen Proving Ground, MD Clearance required SECRET (Tier 3 /... ...starting work. Scope of Work Provides Tier 1 and Tier 2 IT customer support at ATEC HQ, ATC, OEC, and WSMR,...SuggestedInterim roleWork at office
- ...Corporation seeks a Systems Administrator, Tier 1 to manage AWS infrastructure and provide user support on-site in Annapolis Junction, MD. The... ...Friday. Responsibilities include handling help desk tickets, diagnosing basic IT issues, incident reporting, and assisting...SuggestedMonday to FridayShift work
$73k - $82k
...Description GTSC seeks a Systems Administrator, Tier 1 . Location: Annapolis Junction, MD... ..., or ticketing systems Log and track support requests using help desk ticketing system Diagnose and resolve... ...Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories...SuggestedMonday to FridayFlexible hoursShift work- GTSC seeks a Systems Administrator, Tier 1 to support on-site operations in Annapolis Junction, MD. The role focuses on AWS infrastructure support, user assistance, and incident response under TS/SCI with polygraph requirements. Responsibilities include diagnosing issues...Shift work
- Government Technical Services Corporation (GTSC) seeks a Systems Administrator, Tier 1, for an on-site role in Annapolis Junction, MD. The position focuses on first-line IT support, ticketing, and basic troubleshooting of hardware, software, and connectivity. Candidates...
- Omniscius Consulting seeks a Help Desk Tier 1 / System Administrator Level 1 to provide frontline IT support in a mission-focused environment. Resolve basic hardware, software, accounts, and network issues, documenting incidents for escalation. The role requires active...
- LCAT: Tier 2 Friday - Monday 6am - 4pm Core Responsibilities Respond to user inquiries... ...or ticketing systems. Log and track support requests using help desk ticketing system. Diagnose and... ...troubleshooting. Help maintain inventory of IT assets (e.g., laptops, monitors, or...Traineeship
- Take2 Consulting, LLC is hiring a cleared Help Desk Specialist to support a federal client in Annapolis Junction, MD. The role requires 24/7/365 coverage with 12- and 8-hour shifts, including day and overnight periods. The candidate will provide technical first-line support...Shift workNight shift
- BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including escalations and downtime, across Medstation systems. You will collaborate with an ES 1.1x upgrade team, maintain regulatory compliance, and deliver high-quality...Remote jobWork at officeHome office
- ...bridging the gap between IT talent and our customers... ...2 is hiring a cleared Help Desk Specialist. This role requires a Secret... ...to a federal client in support of their mission... ...ensure coverage for the 24/7/365 operations. The Schedule is: 1) Weekday Shift (Sun - Wed...Contract workRemote workShift workNight shiftDay shiftWeekday work
- BD is seeking a Technical Support Specialist 2 for a limited-term assignment anticipated to last through June 2028. The role involves resolving... ...downtime, and remote troubleshooting, with CSC support for ES 1.1x upgrades. On-site collaboration is emphasized alongside flexible...Remote jobFlexible hours
- ...Solutions Group is looking for multiple Help Desk Specialists for a large program in the... ...Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. They will... ...contact for troubleshooting all IT related problems, including hardware...
- ...Description Job Description Job Title : Help Desk Technician – Tier 2 Full time – In Office -... ...MSP) dedicated to delivering top-notch IT solutions to our clients. We pride... ...comprehensive troubleshooting and backend support to end users. Troubleshoot and...Full timeWork at office
$65k - $89k
...looking for a talented and passionate Help Desk Specialist 0 who would support one of our clients located in the... ...co-workers and customers. Provide tier 1 response to customer service requests... ...experienced network, software development, IT support and security professionals...Contract workLocal areaImmediate startShift workRotating shift- Columbia Technology Partners, Inc. is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations. This role provides advanced... ...maintains critical systems and applications, and helps ensure the reliability, security, and...Night shift
- Amentum is seeking a Call Center IT Support Technician to provide Tier 1 help desk support for desktop PCs, peripherals, and communication tools in Annapolis, Maryland. You will assist users via phone, email, chat, remote, or in-person interactions and help maintain incident...Remote job
- Amentum is seeking a Call Center IT Support Technician to assist Anne Arundel County Office of Information Technology in Annapolis, MD. The role covers Tier 1 help desk support for PCs, networks, and telecommunications, including training staff on standard desktop apps...Remote jobWork at office
$43k - $50k
...IT Support TechnicianMorgan 6 "M6" is a Service-Disabled Veteran-Owned Small Business (SDVOSB... ...and software.Responsibilities:Provide Tier 1 support by addressing requests for service... ...in discussion forums and track the Web Help Desk (WHD) software and summary reportsSkills...Temporary workWork experience placementRemote work$44.7 - $49.7 per hour
...Range: $44.70 - $49.70 Hourly, Position Title: Desktop Support / Touch Labor Technician (Tier 2-3) Location: Aberdeen Proving Ground, MD Clearance required... ..., pick up, and relocate end-user devices at the service desk and at the user's place of duty Support operating...Hourly payFull timeInterim roleWork at officeRelocation- People, Technology & Processes, LLC seeks a Desktop Support / Touch Labor Technician (Tier 2-3) to provide hands-on desktop, peripheral, and software support at Aberdeen Proving Ground, MD. Responsibilities include imaging, STIG-compliant configuration, and relocation...Interim roleRelocation
- ...technology working. $22-32 hourly Administrative Assistance entry 1 Contact 2 About you 3 Education 4 References 5 Voluntary Self... ...8 Review & submit STEP 1 OF 8 Contact About this role The Help Desk Specialist is the friendly first responder for any technology question at...Hourly payWork at office
- ...: Enterprise Technical Specialist Location: Arnold AFB,... ...Enterprise Technical Specialist supporting the Test and Operations... ..., diagnostics, and Tier-2 troubleshooting on... ..., signal generators, IT/networking systems, and... ...1 STEM OPT, F-1 CPT, J-1, E-2, E-3, L-1, or other...Full timeContract workPart timeApprenticeshipWork experience placementH1bLocal area
$16.83 - $19.23 per hour
Amentum is seeking a highly motivated Call Center IT Support Technician to support the Anne Arundel County Office of Information Technology... ...attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users. You’...Hourly payPermanent employmentContract workWork at officeLocal areaRemote workLong distanceMonday to Friday- ...Administrator to manage and support our cloud-based messaging... ...Required Skills: Minimum 1-3 years of experience in... .... Preferred company-based IT experience including Tier 1/2 help support or junior sys/net/... ...- Voice IT Field Support Specialist Abingdon, MD $65,000.00-$9...Full timeWork at office
- ...experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard... ...Benefits Excellent 401K plans 11 Paid Company Holidays & PTO Tiers Educational Reimbursement Programs Limitless environment where...Work at officeImmediate startRemote workShift work
$19.51 - $24.5 per hour
Supports one or more software applications developed and operated by ASM Research. Participates... ...basic user-problem analyses for the help desk. Assesses the customers' issue, performs... ...Minimum Qualifications Bachelors degree and 1 year of related experience or 5 years of...Contract workWork at officeFlexible hours$75k - $85k
...looking for their next Service Desk Team Lead. The Service Desk Team... ...consistent, high-quality support for clients and a culture of accountability... ...coach, and technically mentor Tier 1 & Tier 2 technicians,... ...Minimum 3+ years of hands‑on IT support experience with demonstrated...Full timeTemporary workShift work$30 - $40 per hour
...year and 10 year anniversary + 1 month paid sabbatical every 5... ...Vultr is seeking a Technical Support Engineer to join our Technical... ...escalation point for Technical Support Specialists, assisting with diagnosis,... ...function Participate in a 24/7 team-based operations...Hourly payWork at officeImmediate startRemote workFlexible hoursShift work
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