IT Site Service Delivery Specialist - M365 | ITIL | ServiceNow | End User Support |

Job Title: Site Service Delivery Specialist

Duration: Contract

Location: White Plains, NY

Job Type: Onsite

Pay rate: $55/hr. on w2

Client: NY Power Authority

Job ID: IT - 1509

Project Overview

The IT Site Service Specialist for the CEC Region is responsible for managing and executing all aspects of IT activities, services, technology, and products provided by the IT department specifically for the CEC Region. The primary focus of this role is to ensure that IT investments and services align with and support the strategies and objectives of the CEC Region.

Job Functions & Responsibilities

End User Support. Maintenance of IT Resources: Perform regular maintenance and upkeep of IT resources to ensure their optimal performance and reliability for the CEC Region. Additionally, the IT Site Service Specialist role involves managing all activities necessary to anticipate, prevent, and respond to technology interruptions, ensuring uninterrupted IT services for the CEC Region. This includes providing support for the setup, troubleshooting, and resolution of issues related to services, technology, and products. The role requires determining solutions, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, and assisting in complex technical solutions that may require changes to core functionality, code, and systems operation. Service fulfillment is also a key responsibility, ensuring that customer requests from the CEC Region are met efficiently and effectively. Assist in monitoring compliance with IT standards and processes. Assist with the testing and implementation of new systems.

Skills

• Experienced in following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc).
• Experience supporting end-user Operating Systems (Windows, MacOS)
• Experience supporting M365 products, including SharePoint Online, OneDrive, Teams, etc.
• Strong communication and collaboration skills.
• Skilled in understanding and managing risks appropriately.
• Experience with end-user compute devices and peripherals (laptops, desktops, printers, scanners, and mobile device configuration).
• Experience in supporting software applications, Active Directory, and Remote Desktop Tools.

Education & Certifications

• Associate's degree required with minimum 5 years of directly related experience
• Bachelor's degree in Computer Science or related field with minimum 3 years of experience in Information Technology field.
• ITIL V4 Preffered.

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