System Analyst

System Analyst

We are seeking a highly motivated, high-energy contractor to support enterprise infrastructure technical hygiene initiatives through process analysis, process improvement, operational governance, and cross-functional coordination. The successful candidate will work closely with infrastructure engineering, operations, cybersecurity, and technology leadership teams to improve the consistency, effectiveness, and efficiency of technical hygiene programs. This role combines infrastructure technology knowledge with process improvement expertise to drive sustainable improvements in technology currency, patch management, vulnerability management, lifecycle management, maintenance governance, and operational risk reduction.

Process Improvement and Analysis

• Document current-state infrastructure processes, workflows, dependencies, handoffs, controls, and decision points.

• Identify process inefficiencies, bottlenecks, duplication, control gaps, and improvement opportunities.

• Facilitate workshops and working sessions with technical and non-technical stakeholders.

• Develop process maps, standard operating procedures, governance documentation, and implementation recommendations.

• Define and track process measures, key performance indicators, and improvement outcomes.

Infrastructure Technical Hygiene

• Support initiatives focused on:

• Patch and vulnerability management

• Technology currency and lifecycle management

• Operational governance and maintenance window coordination

• Infrastructure standards and configuration compliance

• Technology risk reduction

• Operational resiliency and recovery processes

• Partner with engineering teams to improve consistency, execution, and accountability across infrastructure domains.

Governance and Reporting

• Create executive-ready reporting, presentations, and decision materials.

• Track workstream progress, risks, dependencies, decisions, and action items.

• Support audit, regulatory, risk, and governance activities.

• Develop sustainable reporting mechanisms, dashboards, and transition materials.

Experience

• 5 years of experience in enterprise infrastructure, technology operations, platform engineering, systems administration, cloud operations, or a related technical discipline.

• 2 years of experience in process improvement, business analysis, operational excellence, or continuous improvement.

• Experience working within a large, complex technology organization.

Infrastructure Knowledge

Strong understanding of multiple infrastructure disciplines, including several of the following:

• Windows and Linux platforms

• Cloud infrastructure, with Azure preferred

• Network technologies

• Databases and middleware

• Storage, backup, and recovery technologies

• Monitoring and observability platforms

• Vulnerability and patch management

• Infrastructure lifecycle management

• Technology operations and service management

Process Improvement Skills

• Foundational knowledge of process improvement methods such as Lean, Six Sigma, Kaizen, or Continuous Improvement.

• Experience developing process documentation, workflow diagrams, and operating procedures.

• Ability to analyze data, identify trends, perform root cause analysis, and recommend practical operational improvements.

• Strong facilitation, stakeholder management, and change adoption skills.

Required Competencies

• Exceptional work ethic, personal accountability, and ownership mentality.

• High energy and the ability to work with urgency in a fast-paced environment.

• Self-starter capable of driving work with minimal supervision.

• Strong organizational skills, attention to detail, and reliable follow-through.

• Ability to manage multiple priorities while maintaining quality and momentum.

Communication and Collaboration

• Ability to communicate effectively with engineers, architects, managers, executives, risk partners, and non-technical stakeholders.

• Strong written communication, presentation, and documentation skills.

• Comfort facilitating discussions, resolving ambiguity, and building alignment across teams.

Preferred Qualifications

• 7 years supporting enterprise infrastructure environments.

• Experience with technical hygiene, vulnerability management, technology currency, infrastructure modernization, or cloud transformation initiatives.

• Experience in a highly regulated industry such as financial services.

• Experience with ServiceNow, Power BI, Visio, SharePoint, Power Automate, or similar platforms.

• Familiarity with technology governance, risk, compliance, change management, and audit processes.

Ideal Candidate

The ideal candidate possesses strong infrastructure technology experience, a foundational understanding of process improvement methods, and a reputation for hard work, accountability, and execution. They are energized by solving operational challenges, partnering with technical teams, and driving practical improvements that strengthen technology health, reduce risk, and increase operational efficiency.