Investigator II - Southeastern Region

Job Description Investigator II - Southeast Region Req Id: 12874 Job Location: Home Office LP Posting Start Date: 10/21/26 Work Environment: Remote Job Description: Job Purpose To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction. We’d love to meet you if... … you’re energized by big challenges and creating a plan to meet the challenge … you enjoy working with others to deliver great work … you’re innovative and looking for a values-driven, positive culture and environment In this position you will have the opportunity to: Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in themarketplace Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspectionof warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warrantysettlements Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP productsto our Distributors, Retailers, Builders, and Homeowners Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LPproducts and their proper field applications. Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warrantyguidelines Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the “Voice of Customer” (VOC) intoour product attributes and literature Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installationrequirements, and all other information needed to effectively answer technical inquires Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers What do I need to be successful? 5 +years of experience in the housing, building science, or building products industry Any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position Demonstrated knowledge of Louisiana-Pacific products Demonstrated competence in building science. Ability to operate effectively within a multi-discipline team Excellent understanding of single family and light commercial building practices. Knowledge of effective training methods and techniques Knowledge of plant operations Education Bachelor’s degree in a building science, basic sciences, architecture or related fields, or a combination of education and experiencethat demonstrates capability Work Environment Home Office #LI-REMOTE At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being , champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP. CAREERS Continued education assistance Professional development resources Clear career pathing and leadership advancement opportunities CONNECTIONS A strong commitment to inclusion and belonging Recognition and rewards through our internal appreciation programs Support for work–life balance through flexible schedules, generous paid leave, and a hybrid work environment for corporate team members WELL-BEING An award-winning safety program Competitive health and wellness benefits Retirement plan matching, profit sharing, and bonus opportunities at all levels PURPOSE Group volunteer opportunities Financial support for local charities and educational institutions Fostering future talent through school partnerships, career fairs, and community engagement initiatives Ready to be part of something bigger? Join us in building what truly matters. ABOUT LP We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. #J-18808-Ljbffr