Teller

Job Title: Teller

Department: Operations


Reports To: Teller Supervisor and/or Branch Manager

Summary

The Teller is responsible for providing exceptional customer service while accurately processing a variety of financial transactions. This position serves as a frontline representative of the bank by assisting customers with deposits, withdrawals, payments, and general account services while maintaining compliance with bank policies and procedures.

Essential Duties and Responsibilities

• Receive checks, cash, and negotiable instruments for deposit; verify amounts and proper endorsements.
• Cash checks and disburse funds after verifying customer signatures, account balances, and transaction eligibility.
• Process customer transactions accurately through the bank's operating systems and provide transaction receipts.
• Place holds on accounts for uncollected funds in accordance with bank policies and regulatory requirements.
• Order, receive, and count daily cash shipments and currency supplies.
• Balance cash drawer, currency, and coin daily and reconcile totals with system records.
• Process and balance ATM and night depository transactions.
• Accept and process loan payments.
• Prepare and process customer cash change orders.
• Accept, verify, and process large coin deposits.
• Redeem and process savings bond transactions.
• Receive and process stop payment requests.
• Prepare and process account closing transactions.
• Explain, promote, and refer bank products and services, including cashier's checks, savings bonds, and other banking solutions.
• Prepare and verify wire transfer documentation for accuracy and completeness.
• Maintain confidentiality of customer information and bank records.
• Adhere to all bank policies, procedures, and regulatory guidelines.

Education and Experience

• High school diploma or GED required.
• Previous cash handling or customer service experience preferred.
• Ability to work independently and manage responsibilities efficiently.
• Strong attention to detail, accuracy, and follow-through.
• Basic math proficiency, including simple percentage calculations.
• Basic computer and data entry skills.
• Strong verbal and interpersonal communication skills.
• Spanish-speaking ability preferred but not required.

Schedule Considerations

Possible work schedule may include:

• Monday through Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 12:00 PM