Data Center Customer Operations Technician

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you – because when you feel valued, you're empowered to do your best work. Job Summary Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations, collaborates with cross‑functional teams, and contributes to process improvements within the data center environment. Key Responsibilities Queue Management & Reporting Manage and prioritize work orders, ensuring timely execution of moderately complex requests. Collaborate with cross‑functional teams to resolve customer tickets efficiently. Complete required reporting with accuracy; support ad‑hoc reporting needs. Maintain detailed and clear documentation of all activities. Update local asset databases and operational systems. Identify workflow gaps and recommend process enhancements. Installations Perform moderately complex rack‑and‑stack installations and follow installation plans. Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components. Identify capacity constraints and escalates as needed. Conduct quality checks on installations and onsite support tasks; recommend improvements. Assist with tape changes and backup support functions. CrossConnect Work Execute moderately complex cross‑connect installs, modifications, terminations, and testing. Install, test, and verify various circuit types (e.g., switched, multiplexed). Testing & Troubleshooting Support Layer 1‑3 testing and certification activities. Troubleshoot moderately difficult circuits; escalates advanced issues when required. Partner directly with customers to resolve technical issues and recommend solutions. Stakeholder Partnership Monitor materials and stock levels; proactively notify appropriate teams of needs. Provide escalated work‑order support and assist in alarm dispatch. Offer occasional backup support for security functions. Customer Management Deliver high‑quality service through timely execution of orders and changes. Act as onsite support for customer access, escorting, and operational needs. Serve as point of contact for moderately complex customer requests or escalations. Set clear expectations for deployment timelines and upgrades. Projects Partner with team members to support project tasks. Coordinate vendor access and activities. Conduct quality assurance checks on new installs and deployments. Training & Team Support Complete assigned training on schedule. Provide informal guidance to junior team members and new hires when needed. Qualifications High school diploma or equivalent. 2‑4 years of related technical or data center experience. Strong understanding of standard operating procedures and basic installation/test methodologies. Ability to work cross‑functionally, document work clearly, and engage with customers professionally. Comfortable working in a fast‑paced, hands‑on environment. Compensation Targeted pay range for this position in the following location(s): United States – New York City: $59,000 – $88,400 USD / Annual. Our pay ranges reflect the minimum and maximum target for new‑hire pay for the full‑time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected, and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: an Employee Assistance program is available to all employees. US Benefits: Insurance: enroll in health, life, disability and voluntary plans designed for you and your eligible family members. Retirement: you and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: you will receive an accrued amount of PTO each pay period along with various paid holidays for rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equal Opportunity Employment Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. #J-18808-Ljbffr