Operations Manager

Equal Opportunity Employment We provide equal employment opportunities and do not unlawfully consider any factors of race, religion, age, creed, national origin, gender, disability, veteran or military status, genetic information, or any and all other unlawful biases regarding federal, state or local laws with regard to workers or applicants. Job Title Operations Manager Department/Group Administration Reports To Directress of Apostolates Status Exempt, Full Time, M-F 9am-5:30pm, Weekends may vary Mission Statement To stand in the presence of the Living God, and with Mary, make known to the world the love of the Sacred Heart of Jesus. Purpose of Your Job Position In alignment with Carmelite Values, to lead and manage the smooth functioning of various departments such as IT, Facilities and Maintenance, and rental properties to ensure seamless processes and customer satisfaction. Position Requirements Qualifications and Education Requirements Minimum of Associate’s Degree or two years of College completed. Minimum two (2) years’ experience in general office management and procedures. Experience in management of staff/departments. Internet and computer literacy for business activities. Knowledge and experience of property management, capital project/basic construction, current Information Technology Infrastructure. Fluently read, speak, write and understand English at a two-year college level. Skills and Job Requirements Project a professional image through in-person, electronic and phone interactions. Excellent working knowledge of Microsoft Office (Word, Excel and Microsoft 365). Knowledge and implementation of basic practices and principles of organization, planning, records management and general office administration and discretion in handling such matters. Proficient problem solving and conflict resolution skills. Manage resources within approved budget. Ability and willingness to work as an individual and as part of a team in the planning, development and implementation of projects. Project Management and ability to take leadership responsibility of special projects when assigned; understanding and implementation of positive group dynamics. Prioritize and perform multiple functions under time pressure and deadlines with accuracy while maintaining a positive disposition. Ability to operate standard office equipment including, but not limited to, computer, telephone system, fax, copier, scanner and calculator. Keyboard entry at 50 wpm minimum. Job Functions Duties and Responsibilities Oversee Day-to-Day Operations: Manage the smooth functioning of various departments such as IT, Facilities and Maintenance, and properties to ensure seamless processes and customer satisfaction. Oversee purchase and procurement of needed supplies for Operations Department: IT, F&M, Grounds. Oversee need/maintenance requests for F&M/Grounds and IT. Prioritize and bring to timely completion. Process Improvement and Optimization: Analyze workflows and implement improvements to enhance productivity, reduce costs, eliminate inefficiencies, and maintain quality standards. Strategic Execution: Execute operational strategies aligned with the company's goals. This involves forecasting, resource allocation, and anticipating potential challenges. Budget Management: Prepare and manage Operations budget, monitor expenses and revenues, identify cost‑saving opportunities to ensure profitability. Staff Management and Leadership: Foster and integrate the culture of organizational health into all aspects of the team, grow team members, set performance targets, and meet team goals. Manage staffing schedules (IT, Maintenance, Ops Assist), complete payroll, hire, coach, and terminate staff members in collaboration with Human Resources as needed. Lead meetings for operations team and monthly meetings for all departments on St. Joseph Campus for clear and clean integration of services on‑site. Quality Assurance: Ensure products and services meet required standards through quality control processes, regular audits, and continuous improvement initiatives. Compliance and Risk Management: Ensure adherence to legal, regulatory, and safety requirements, conducting risk assessments and implementing measures to safeguard the company’s assets and reputation. Involvement in Emergency Response for the various campuses. Vendor and Supplier Relations: Oversee and manage relationships with suppliers, contractors, and vendors for IT, F&M, Grounds, Security. Negotiate contracts and ensure timely delivery of materials and services with favorable terms. Cross‑Department Collaboration: Work closely with different departments and senior leadership to promote coordination and alignment of operational goals. Property Management: Oversee third party property manager for various rental properties. Oversee maintenance and upkeep of grounds and various equipment repairs and upkeep with PM schedules on CS Properties. Create, oversee, and update annually and deferred maintenance plan for all CS properties. Forecast work and expenses accordingly. Information Technology: Oversee IT specialists, provide oversight for IT needs, protect IT infrastructure, proactive engagement to ensure IT infrastructure meets continually changing technological needs. Maintenance: Oversee maintenance team, provide oversight needs, protect. Ensure projects and requests are being met promptly. Other General Responsibilities: Follow all guidelines in the handbook and policies, and all safety procedures established by the Carmelite Sisters. Attend required meetings, perform other functions/duties as assigned by the Directress of Apostolates. Working Conditions Will need to sit and/or work on computer for extended periods of time. Is subject to frequent interruptions. Is subject to emotionally upset residents, family members, personnel, vendors and visitors on occasion. Must be able to travel locally as needed. May work weekends. Physical and Sensory Requirements Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met. Must be able to push, pull, move, a minimum of 25 pounds and be able to push, pull, move, such a weight a minimum distance of 50 feet. Must be able to lift and/or carry a minimum of 25 pounds and lift to a height of 5 feet. Additional Information Full-Time/Part-Time: Full-Time Shift: not applicable Salary Range: $40.53–$58.77 per hour Number of Openings: 1 Exempt/Non-Exempt: Exempt Location: Carmelite Sisters of the Most Sacred Heart of Los Angeles #J-18808-Ljbffr