Hospitality Front Desk Associate

Job Overview Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The role focuses on welcoming members, managing front desk operations, resolving issues, and creating a welcoming environment. Key Responsibilities Greet everyone who enters the club with a warm welcome. Seek to understand how you can help make someone’s experience special. Demonstrate sound judgment, professionalism, and optimism. Assist members with program registration, payment processing, and scheduling services. Handle check‑ins, address questions, and resolve issues appropriately. Identify potential friction points for customers and find solutions. Participate in service recovery. Maintain cleanliness of front desk areas to contribute to an exceptional facility experience. Contact housekeeping and maintenance departments when a problem is reported. Answer queries regarding club services and facilities. Implement processes and procedures to ensure consistent delivery of service. Complete transactions for paid services or goods. Complete tasks or projects such as calling members with birthday greetings. Qualifications and Requirements Availability to work a flexible schedule (including evenings, weekends, and some holidays). Strong customer service skills and a passion for serving others. Working knowledge of customer service standards. Ability to work gracefully and quickly under pressure. Great personality that naturally connects with a wide variety of people. Keen memory and a delightful sense of humor. Quick calculation skills when handling money. Good teamwork and collaborative skills. Highly organized and efficient. Excellent communication skills. Compensation Hourly rate: $17.00–$19.00 per hour, depending on experience. Benefits Complimentary club membership. Discounts on Midtown products and services. Access to hundreds of free courses for professional development. Health insurance for eligible full‑time associates (30+ hours a week). Additional benefits available. EEO Statement MIDTOWN is an Equal Opportunity Employer. #J-18808-Ljbffr Midtown Athletic Club