General Manager - Richmond

Job Title: General Manager – Richmond Job ID: 87572 Location: Richmond, Virginia Overview Our client is seeking a results-driven General Manager to lead day-to-day operations while actively driving sales execution, revenue growth, and profitability. This role owns the full business operation — from sales performance and customer experience through production, installation, and delivery. The ideal candidate understands that strong sales only matter if the operation can deliver — and knows how to align both. What you will be doing: Business & Sales Leadership Own overall revenue performance, backlog management, and growth targets Partner closely with sales leadership to improve close rates, average deal size, and pipeline quality Ensure clean handoff from sales to operations, with accurate scopes, pricing, and timelines Identify upsell, cross-sell, and pricing opportunities to improve margins Operational Leadership Oversee all day-to-day operations including production, installation, scheduling, procurement, and quality control Ensure projects are delivered on time, on budget, and to Suncoast Built’s quality standards Improve systems and processes to support higher sales volume without sacrificing quality Financial Management Full P&L ownership including budgeting, forecasting, and cost control Track KPIs across sales, labor efficiency, margins, and customer satisfaction Use data to guide pricing decisions, capacity planning, and hiring Customer Experience Own the end-to-end customer journey from signed contract through project completion Maintain high standards of communication, professionalism, and issue resolution Step in on high-value or escalated customer situations when needed Team Leadership & Culture Lead and develop managers across sales support, operations, and field teams Set performance expectations and hold teams accountable to results Build a culture focused on accountability, craftsmanship, and customer trust Safety & Compliance Ensure compliance with building codes, safety regulations, and company standards Promote a strong safety-first mindset across all teams What you must have: 4–10+ years of leadership experience in construction, home improvement, manufacturing, or related industries Proven experience driving revenue growth in an operationally complex business Strong understanding of sales processes, pricing, and capacity planning Experience managing P&L and improving profitability Ability to lead both customer-facing and field-based teams Strategic thinker who is comfortable rolling up their sleeves Other Information What Success Looks Like Sales growth that the operation can consistently deliver Clean, predictable project execution with strong margins Customers who trust the process and refer new business Teams that understand how their work impacts revenue Why our client Established brand with strong market demand Opportunity to directly impact growth, profitability, and structure Competitive compensation with performance-based upside Leadership role with real authority and ownership #J-18808-Ljbffr