Customer Service Rep

Job Description

Job Description

Position: Customer Service Rep

Location: Katy, TX

Employment: Contract to Hire

Industry: Manufacturing

Hours: Hybrid

Pay: $25.00 - $30.00 DOE

Benefits: This position is eligible for medical, dental, vision, and 401(k).

The Customer Service Representative supports customers by handling inquiries, processing orders, coordinating transportation billing, and managing logistics for offshore, ISO, and IBC container rentals, sales, and services. The role ensures accurate order processing, on-hire/off-hire documentation, monthly fleet reporting, invoicing, equipment returns, and damage reporting while working closely with internal teams and customers to provide timely, professional service.

Description:

• Respond to customer and internal inquiries via phone, email, and other communication channels.
• Process transportation billing and track logistics activities.
• Receive, process, and manage customer orders.
• Maintain accurate on-hire and off-hire documentation and rental information.
• Coordinate monthly fleet reports and invoicing.
• Manage equipment return orders and off-hire processing.
• Document and report equipment damage, ensuring proper client notification and recordkeeping.
• Collaborate with internal departments to resolve customer issues efficiently.

Requirements:

• At least 2 years of customer service experience (some college preferred).
• Basic knowledge of billing, CRM systems, and ERP software (Navision 2017 preferred).
• Transportation and logistics experience is a plus.
• Proficiency with Microsoft Office and Outlook.
• Strong communication, organization, multitasking, and problem-solving skills.
• Customer-focused with excellent attention to detail and a proactive work ethic.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.