IT Process Engineer

Job Summary At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Responsibilities Supervise and mentor a team of IT technicians and specialists, including performance management and professional development. Manage IT support operations, desktop support, and network infrastructure maintenance. Plan, execute, and monitor IT projects, ensuring timely delivery and adherence to budget and quality standards. Collaborate with other departments to understand their technology needs and implement solutions. Oversee the installation, configuration, and maintenance of hardware and software systems. Ensure the security and integrity of Jabil's IT systems and data. Develop and implement IT policies and procedures in line with company objectives and industry best practices. Manage vendor relationships and procurement of IT equipment and services. Troubleshoot complex technical issues and provide escalation support. Prepare and present IT performance reports to management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT support or infrastructure roles, with at least 2 years in a supervisory or leadership capacity. Strong knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), operating systems (Windows Server, Linux), and virtualization technologies. Experience with IT service management (ITSM) frameworks (e.g., ITIL). Proven ability to manage IT projects from conception to completion. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work effectively in a fast-paced manufacturing environment. Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco) are a plus. Fraud Warning BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline ( the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Equal Employment Opportunity Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to View email address on click.appcast.io or calling View phone number on click.appcast.io with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #J-18808-Ljbffr