Front Office Coordinator

$30-35/hour based on executive skills and abilities Downtown Pediatrics Gillette, Wyoming 82716 This full-time position exists to support a physician in conducting medical visits with pediatric patients (newborn to college age) at a physician-owned private practice with a cozy atmosphere. This job works with children and families, requiring the ability to manage competing priorities, adapt quickly, and keep a busy clinic running smoothly. The Front Office Coordinator (FOC) must be able to move patients and families through established processes warmly, efficiently, and dynamically. FOC reports directly to the physician and communicates openly with the healthcare team. FOC will work with patients and parents by phone, text message, and in person to prepare patients and clinic team for scheduled visits by navigating through:

1. Registering new patients/families and orienting to clinic processes.
2. Scheduling patients appropriately for wellness/preventative health visits, sick visit, complex care visits, and nurse visits.
3. Arranging for insurance or self pay, including verifying insurance coverage or collecting self-payments before visits.
4. Welcoming patient and completing check in process, including collecting signed financial agreements and requesting open balance payment at check in.
5. Assigning developmental and other pre-visit questionnaires to patients and parents at check in.
6. Handing off professionally to nurse for next portion of the visit.
7. Finalizing visit with patient education, follow up appointments, patient prizes, and warm farewell.
8. Identifying delays or potential roadblocks during the day and communicating professionally with the team throughout the day.
9. Documenting professionally in an Electronic Health Record and handling patient information in a manner compliant with privacy rights.
10. Handling administrative calls and appropriately route clinical calls to nurse.
11. Understanding patient accounts, including posting payments and explaining copays, balances, and denials to families.
12. Identifying and referring complex billing questions to be handled later.
13. Maintaining an active vendor/contractor list and interacting with them as needed during clinic hours to ensure clinic premises are up to standard and that the clinic schedule operates smoothly.

Hours OR Compensation and benefits $30-36 hourly based on skills and abilities, room for role to grow as clinic grows Qualifications Required: Associate degree or higher in either healthcare, office administration, or another field that builds strong organization, planning, record keeping, and multitasking skills. Preferred: bachelor's degree, experience working with children, EHR experience with eClinical Works, Requirements to work DFS screening of Central Registry of Abuse and Neglect of Children and Vulnerable Adults #J-18808-Ljbffr Downtown Pediatrics LLC