Application Support Manager

Company DescriptionComtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"Job DescriptionJob Title: Application Support ManagerLocation: Chicago, ILDuration: Full TimeJob Description:Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.Responsibilities:Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidentsAct as liaison between users, project team(s), management, and vendorsTroubleshoot/problem solve production issues as they ariseDirect the implementation of procedures that enable continuous delivery performanceResponsible for project scope management (initiation, scope planning/definition/verification/ change control)Responsible for project cost management (resource planning, cost estimating/budgeting/control)Responsible for project quality management (quality planning, assurance, and control)Responsible for project human resource management (organizational planning, staff identification, and team development)Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)Develop and pursue relationships and leads with the goal of increasing revenuePrepare project reports for management, vendors, etc.Analyze procedures and problems to automate processing or improve existing business systemsDetermine compatibility between existing systems and new systemsManage and oversee ad hoc projects as assignedAssimilate conflicting information and make correct decisionsLead proposal effortsQualificationsJob Qualifications:Bachelor’s degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience5+ years application support management experienceProficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)Previous experience with ServiceNow programming, data management, or technical networking is requiredFamiliarity with server technologies, internet technologies, or enterprise project management is desiredMust Possess:PMP CertificationExcellent leadership, analytical, organizational, and communication skillsAbility to multi-taskExperience in project development life cycleExperience executing projects using automated testing toolsExperience in developing and maintaining client relationships while developing new business opportunitiesExperience with TSF Ability to perform requirement gathering, understand the client’s business processes, leading the prototype demonstration, and training the client.Additional Information**Please share me your updated word copy of Resume.**I Appreciate, if you can refer someone who is looking for this position.Contact:Nayan HazareIT Recruiter at Comtech LLCCall- 703-962-6656nhazare@ comtechllc.comSummaryType: Full-timeFunction: ManagementExperience level: Mid-Senior LevelIndustry: Information Technology And Services