Customer Care Specialist (Housing/ Leasing) (St Charles)

What We Need

Corpay is currently looking to hire a Housing Coordinator within our ALE division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will manage inbound and outbound communication, coordinate temporary housing solutions for clients, and serve as the main point of contact for policyholders, vendors, and internal teams. You will report directly to the Customer Care Department Assistant Manager and regularly collaborate with cross-functional teams to ensure policyholders' needs are met promptly and accurately.

How We Work

As a Housing Coordinator, Corpay will set you up for success by providing:

• Assigned workspace in St. Charles office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Handling approximately 60 inbound and outbound calls and managing 100–150 emails daily to support temporary housing arrangements
• Documenting detailed records of all interactions in the ACT database, including correspondence summaries, contact information, and issue resolutions
• Tracking key milestones such as move-out dates, lease expiration notifications, and furniture pickup schedules
• Assisting policyholders with lease extensions, early terminations, and new housing arrangements
• Collaborating with policyholders, landlords, and internal teams to resolve housing-related issues
• Submitting and updating landlord information and notifying relevant departments of address changes
• Addressing rent-related inquiries from policyholders and landlords, ensuring clear communication of payment terms
• Assisting with inbound calls through the Move-Out Call (MOC) queue, resolving requests and inquiries efficiently
• Partnering with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues
• Mentoring new team members to ensure consistency in service delivery

Qualifications & Skills

• High school diploma or equivalent required
• 2-3 years customer service or call center experience preferred
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong verbal and written communication skills
• Ability to manage a high volume of tasks with attention to detail and accuracy
• Familiarity with the ACT program or similar CRM systems preferred
• Experience in temporary housing or customer-facing service roles preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $20-22, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.