General Manager

General Manager

Floor Coverings International General Manager is responsible for integrating the vision of the owner and holds accountability of the team. This includes integration of all departments (Marketing, Sales, Finance, Production) to hit yearly targets that include topline revenue and bottom line profit. The general manager will work closely with the owner to follow the short and long term vision of Floor Coverings International in Vancouver and Portland. We will deliver a best in class customer service in the flooring space by developing and following systems and processes. General manager will be focused on growing and maintaining a culture through team development and training.

Supervises:

• Sales manager
• Operations manager
• Showroom Manager/Marketing Department
• Bookkeeper

Skill set:

• Strong communication and interpersonal skills
• Customer focused with an emphasis on sales and marketing
• Able to work independently without supervision
• Able to make reasonable decisions
• Professional image and professional presentation skills
• Strategic thinker with attention to detail and process
• Prove ability to manage KPI's, performance reports and operational goals
• Coaching, training, development of employees.

Duties and responsibilities:

• Make decisions in accordance with company vision and values
• Meet weekly with team at L10 meetings and individual meetings
• Sales:
• Make sure sales team is on track and integrated with marketing and production
• Ensure sales team delivers inspired sale process
• Work with sales team to develop a strong merchandising strategy
• Production:
• Make sure production delivers on customer experience via inspired install
• Make sure production team hits revenue target with healthy GM
• Marketing:
• Work marketing strategy to generate leads and appointments to meet revenue targets
• Finance:
• Manage all aspects of P&L to deliver profit numbers
• Lead all departments to revenue targets
• Manage key KPI's (Leads, Appointments, Sales, NPS, Produced Revenue, GM sold, GM installed, Success Rate)
• Handle customer issues and work with owner to find best solution possible.
• Generate budgets, analyze financial reports, and manage P&L statement
• Be available to meet with owner as needed
• Practice continuous improvement via training, learning and following best practices.
• Learn and understand flooring industry but lead FCI to the forefront of customer experience.
• Create new systems and process to improve our efficiencies.

Flexible work from home options available.

Compensation: $100,000.00 - $120,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.