Service Administrative Assistant

Service Assistant Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At BMW of Eugene, every guest interaction reflects the standard of the brand. The Service Assistant is the person who keeps the service drive moving and the guest experience on track -- greeting guests, supporting advisors, shuttling clients, and making sure every touchpoint feels professional and unhurried. Greet guests on the service drive with a warm, professional presence -- setting the tone for the entire service visit from the moment they arrive Valet and move vehicles on and off the service drive -- safely staging incoming and outgoing vehicles to keep the operation flowing Answer incoming service department phone calls -- directing guests, providing updates on vehicle status, and delivering a composed, professional first impression Schedule service appointments -- accurately capturing guest needs, availability, and vehicle information in the DMS Provide guests with status updates on their vehicle -- communicating clearly and proactively so no guest is left wondering Shuttle guests to and from their home, office, or other destinations -- representing BMW of Eugene professionally on every trip Support portering needs -- moving vehicles across the lot and between service bays as directed Assist service advisors with general drive coverage and guest coordination throughout the day No prior automotive experience required -- we will train the right person from day one Previous customer service, hospitality, front-desk, or administrative experience a strong plus Professional, polished, and composed -- BMW guests expect a premium experience from the first hello Clear, confident communicator -- comfortable on the phone, in person, and with guests from a variety of backgrounds Organized and adaptable -- this role shifts between desk work, drive coverage, and shuttle duties throughout the day Valid driver's license with a clean driving record -- required, as vehicle movement and guest shuttling are central to this role Reliable and punctual -- the service team and our guests count on you A hospitality mindset -- every interaction is an opportunity to represent the BMW brand at its best $18 - $21/hr Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays On-the-job training -- no experience necessary A natural stepping stone toward a service advisor career -- this role builds the guest relationship skills and operational knowledge advisors rely on every day Employee vehicle purchase and service discounts A team culture where reliability and professionalism get noticed and rewarded BMW is one of the world's most respected performance luxury brands -- a name worth representing and a guest base that appreciates a team that shows up with professionalism and care Eugene is a vibrant, community-oriented city where relationships and reputation carry real weight This role puts you at the center of the guest experience -- phones, drive, scheduling, shuttle -- giving you real exposure to how a luxury service operation runs Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every role on the team, and this one lives at the intersection of all five A supportive environment where your effort is visible and your potential has real room to grow