Technical Support
Spectraforce Technologies
Job Title: Technical Support Location: Plano, TX - Onsite Duration: 6 months Job Description: Customer Support and Advocate Specialist Responsibilities:
- Assist the Service Desk by actively taking intake calls
- Provide top-notch customer focused support
- Have excellent written and verbal communication skills
- Engage in cross-training efforts amongst peers where applicable
- Contribute to site level operational readiness and process improvements
- Effectively manage as needed
- Self-aware of gaps in skills and works to improve
- Frequently collaborates with site lead, acting as back-up when delegated
- Cross-platform collaboration with immediate peers
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in tech support and administration
- At least 1 year of remote tech administration and end user support
- At least 1 year of experience with Windows 10
- At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
- Bachelor's degree in business, Information Systems, Computer Science, or military experience
- 1+ years of experience with Active Directory services integration
- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
- 1+ years of macOS Server administration experience
- 1+ years of experience with Active Directory
- 1+ years of experience with macOS - High Sierra or earlier operating system
- 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
- 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
- 1+ years of experience with Mac experience supporting 100+ end users
- 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
- Apple certification(s)
Vacancy posted 3 days ago
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