Technical Support

Spectraforce Technologies Inc

Plano, TX

Job Title: Technical Support

Location: Plano, TX - Onsite

Duration: 6 months

Job Description: Customer Support and Advocate Specialist

Responsibilities:

Assist the Service Desk by actively taking intake calls
Provide top-notch customer focused support
Have excellent written and verbal communication skills
Engage in cross-training efforts amongst peers where applicable
Contribute to site level operational readiness and process improvements
Effectively manage as needed
Self-aware of gaps in skills and works to improve
Frequently collaborates with site lead, acting as back-up when delegated
Cross-platform collaboration with immediate peers

Basic Qualifications:

High School Diploma, GED, or equivalent certification
At least 1 year of experience in tech support and administration
At least 1 year of remote tech administration and end user support
At least 1 year of experience with Windows 10
At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications:

Bachelor's degree in business, Information Systems, Computer Science, or military experience
1+ years of experience with Active Directory services integration
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
1+ years of macOS Server administration experience
1+ years of experience with Active Directory
1+ years of experience with macOS - High Sierra or earlier operating system
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1+ years of experience with Mac experience supporting 100+ end users
1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Apple certification(s)

Apply

Vacancy posted 16 hours ago

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