CASE MANAGER

Job Description

Job Description

At Annandale Village, we believe every individual deserves the opportunity to live a life filled with dignity, purpose, and happiness. For more than 55 years, Annandale Village has provided progressive life assistance to adults with intellectual and developmental disabilities, empowering them to maximize their abilities and maintain their independence.

Our employees are the heart of everything we do. Whether supporting Villagers directly or behind the scenes, every role contributes to creating a community where individuals are respected, valued, and encouraged to thrive.

If you're looking for more than a job—if you're looking for meaningful work with purpose—we invite you to become part of the Annandale Village team.

Position Summary

Through the use of recognized counseling methods, assures the best quality of life for the Villagers at the Personal Care Homes & Assisted Living; serves as an advocate for the Villagers; communicates effectively with families, Annandale staff and other agencies to meet the needs of the villagers; provides documentation of villager activities goals and achievements.

Major Duties and Responsibilities

Villager Support & Advocacy

• Supports Villagers to live as independently as possible in the Personal Care Homes and the Assisted Living.
• Supports Villagers regarding issues related to personal and family adjustments, finances, employment, food, clothing, housing and physical or mental health concerns in order to determine the nature and degree of the problem and helps the Villager to come to a resolution.
• Secures information such as medical, psychological, and social factors which contribute to a Villager’s situation, evaluates these, then assist the Villager to resolve the situation within their capacity.
• Reports abuse or suspicion of abuse as required by Annandale policy and licensing agencies.
• Helps Villagers modify attitudes and patterns of behavior through a team approach and assistance from a Behavioral Analyst.
• Initiates small group outings or individual outings as needed to ensure that all Villagers have opportunities to participate in their community.. 

Care Planning, Documentation & Coordination

• Compiles records, oversees Villager’s mail and Villager accounts, monitors Villager off campus outings, and maintains the Villager’s care plan in ALIS, communicates with families per their preference.
• Schedules and facilitates Care Plan meetings for each Villager on caseload and incorporates information into the electronic medical records system. Facilitates support team communication and meetings; including following up on concerns expressed by team members and coordination care and support.
• Responsible for completing documentation within the established timelines in the electronic medical records system, including but not limited to documentation of family notification in the Incident Reporting system.
• Responsible for ensuring that all required documentation is in the Villager files and the electronic medical records system from intake to discharge.
• Completes quarterly care plan updates to ensure that goals and action items have been completed to ensure the quality of service provided to the Villager.

Villager Goals & Skill Development

• Conducts skills classes based on the Villager’s Assessment of Functional Living Skills (AFLS) and individual needs.
• Works with P&S Team, Director of Villager Support Services and Behavioral Analyst to develop goals for villagers from their AFLS assessments; encourages Villagers to participate in the PC curriculum designed to help them meet goals and follows up to ensure success.

Collaboration & Villager Care

• Assists Health Services department by reporting Villager health concerns.
• Participate in the utilization of Interns according to their specific area of focus and/or assignment.
• Assists, as necessary, with Villager ADLs for Villagers.
• Participates in social events and activities as needed, such as parties, outings, etc.
• Monitors Villagers in cafeteria at mealtime as needed.
• Attends all required and assigned trainings and meetings.
• Leads or assists as needed in a crisis intervention situation.
• Performs other duties as needed that may be necessary in the best interest of Annandale at Suwanee, Inc. to meet the personal service and care needs of the Villagers.
• Job performance will be assessed at least annually using the Annandale Village performance evaluation process.

Required Qualifications

• Minimum of a bachelor’s degree in social work or related human services field with 2 or more years’ experience in a human services setting, preferably in ID/DD/MH.
• A master’s degree in a related field preferred.
• Knowledge of Applied Behavioral Analysis techniques and data collection preferred.
• Must be at least 21 years of age, have a valid Class C Georgia Driver’s License, proof of vehicle insurance, and meet company policy regarding MVR requirements.
• Must meet state requirements regarding a GBI and FBI criminal history record check which requires fingerprinting.
• Must undergo and pass a drug screening and screening for Tuberculosis.
• Excellent Communication Skills (Written and Verbal)
• Conflict Resolution Techniques
• Proactive Problem Solving Skills
• Excellent computer skills including MS Word, Excel and Power Point

Physical Requirements

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Ability to read, write, speak, and communicate effectively in English.
• Ability to sit, stand, walk, reach, bend, climb, balance, stoop, kneel, and crouch as necessary to perform assigned responsibilities.
• Ability to lift up to 25 pounds independently and move up to 75 pounds with assistance.
• Ability to safely transport Villagers and assist Villagers into and out of vehicles as required.
• Ability to perform CPR and First Aid.
• Ability to meet the visual and physical demands necessary to safely perform the responsibilities of the position.

Personal Skills and Traits

• Strong communication and interpersonal skills.
• Ability to problem-solve and respond effectively to a variety of situations.
• Ability to understand and follow written, verbal, diagram, and schedule-based instructions.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively while managing responsibilities independently.
• Professional, compassionate, and respectful approach when working with Villagers, families, and team members.

Why Join Annandale Village?

When you join Annandale Village, you become part of a mission-driven organization that believes our employees are our greatest strength. We are committed to investing in our team members by providing opportunities for professional growth, a collaborative work environment, and comprehensive benefits that support you personally and professionally.

Eligible employees enjoy a comprehensive benefits package that may include:

• Competitive Compensation 
• Medical, Dental, and Vision Insurance 
• Company-Paid Life Insurance 
• Short-Term and Long-Term Disability 
• 403(b) Retirement Plan with Employer Match 
• Paid Time Off and Paid Holidays 
• Employee Assistance Program (EAP) 
• Professional Development and Career Growth Opportunities 
• Employee Recognition Programs 
• Wellness Initiatives 
• Opportunities for Advancement 

Happiness Works Here

At Annandale Village, Happiness Works Here is more than a slogan—it's the culture we've built.

We believe that when employees feel supported, valued, and connected to a meaningful mission, they do their best work. And when our employees thrive, so do our Villagers.

Whether you're preparing meals, providing care, maintaining our campus, or supporting your team, your work helps create a community where dignity, purpose, and happiness come together every day.

Join our team and discover why Happiness Works Here.